NetSupport DNA Console vs iServe ITSM

This app is provided as a supporting tool for NetSupport DNA, a complete IT Asset Management solution, delivering a suite of features to help support the management and maintenance of IT assets across any company or school enterprise. The DNA mobile app allows a Technician, when away from their desk, to search for and view a detailed Hardware and Software Inventory for any PC on the network. The mobile app also includes a QR code scanner to help instantly identify any PC, either from an on-screen QR code displayed at a DNA Agent device, or from a label fixed to the device. The main NetSupport DNA Console also provides a QR code label creation facility, including support for custom details. Histories of all hardware changes as well as any software installs or removals are also shown on the app. In addition to the Inventory and History views, the NetSupport DNA mobile app also highlights any new PC alerts that have triggered across the network. If you’re new to NetSupport DNA, learn more on our website and download the required Server, desktop Console and Agent (Client) components needed to complete your installation. Note: To connect this app to your NetSupport DNA installation you need to download the DNA Web Server from our website.

iServe empowers end users with a convenient, intuitive mobile platform to manage their IT needs effortlessly. With quick ticket submission, users can raise service requests or report issues anytime, anywhere, minimizing workflow disruptions. The built-in self-service Knowledge Base offers instant access to helpful articles, guides, and solutions, enabling users to resolve common issues without waiting for support. Real-time status updates and notifications keep you informed on the progress of your requests, so you always know what’s happening and when to expect a resolution. Manage and view your assigned IT assets directly in the app for full visibility and control over your IT resources. Whether it’s logging a request, finding quick fixes, or tracking assets, iServe delivers a seamless, efficient, and user-friendly experience—right from your mobile device.