Comstice Mobile Agent vs YABBITMobile by UPTI

Comstice Mobile Agent is a call center agent app for Cisco Finesse for UCCE, PCCE, UCCX, Avaya AES and Genesys PureConnect. It helps users to login as call center agents, set themselves available / ready and receive customer calls from their mobile phone line. Comstice Mobile Agent helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls through their mobile GSM line. Comstice Mobile Agent helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). It can pick the agents based on their live geo-location and many other features. Comstice Mobile Agent does not require any mobile VPN solution. It communicates with call centers via Comstice Mobility Server. Businesses can host Comstice Mobility Server on their network DMZ or their cloud service.

YABBITmobile helps you to take your office phone with you, wherever you go. Yabbit connects with your team anywhere you are and is part of your office phone system, Yabbit gives you the ability to be truly mobile without having to worry about missing calls or being unreachable. Features include: •  Simultaneous ring on your desk phone and mobile application •  Make and receive calls on your office phone number, so you can record calls and measure your call data. •  instant message your team and chat in your office Groups •  Yabbit manages your voicemail, call history and calling rules. •  This includes the management of answering rules, greetings, and presence which all contribute to more efficient communication. With YABBITmobile, you are also able to seamlessly send an ongoing call from one device to another and continue that call without interruption. ***NOTICE: You must have an existing account with a Yabbit UC provider for YABBITmobile to work*** sales@yabbit.com.au Data required with YabbitMobile "App would like to access your Contacts" so you can dial your contacts in your phone contact list. "App needs microphone access" so you can speak to the other party. Please note Bluetooth can be accessed for microphone and speaker access and is controllable in the app. If your organisation is recording calls, the recording of your calls is held in the Yabbit UCaaS platform and not the app. This app is a Softphone and does not record your data. The calls and details of your calls and chat messages of your Yabbit user data are held at the Yabbit platform level and not the app.