Aztec iServe vs iSERV by ITHENA

iServe from Zonal delivers a slick user experience for your team, providing them with access to Aztec EPoS functionality on an iPod or iPad. From anywhere in your venue, team members can take orders, print and process payments, providing a superior service to customers. Should Wi-Fi become unavailable, iServe will notify the user but continue to operate for ordering. Once the connection is re-established, offline orders will be submitted to the EPoS network. iServe enables orders to be processed faster and tables turned around quicker, staff visits to the bar and kitchen are reduced leaving your team more time to focus on your customer’s experience. Feature Snapshot • Increase transaction speed • Increase spend per head through suggested ordering • Enhance team productivity and efficiency • Reduce hardware costs • Cost-effective handheld solution ZCF and Aztec are required for iServe. Please refer to the release notes for further information or contact your Zonal representative who can describe the latest versions of both ZCF and Aztec that are available on the latest bundle.

All in one service management application provides various roles of - your customer including - service techs, managers, and other team members - with digital and real-time visibility to the equipment information. Operators or Tech can log cases and collaborate with the OEM's service team - all from an integrated, easy to use - mobile app and a web portal. ​ It provides the OEM teams the ability to connect, visualize, and act on customer issues within the defined Service Level Agreements. Key Features: - Ticket management - Self guidance for troubleshooting - Remote collaboration through AR/VR - Performance monitoring iSERV is a registered trademark owned by ITHENA whose intellectual property is iSERV.