Seco Assistant vs RefleCX

Seco Assistant streamlines the daily machining experience, combining vital information and tools with the smoothest of user experiences. With easy-to-navigate practical tools, it puts the information you really need at your fingertips. • Fastest in the industry at finding and calculating cutting data • Get product information by scanning barcodes, QR-codes, or by text-search • Synchronize and share your favorite products • Access product information, and other functionalities offline

RefleCX helps multi-location businesses, from dealer groups to retail networks, see how every location is performing with customers and act on it fast. Managers and frontline teams get the customer experience data they need, wherever they work. RefleCX is a business app. An active RefleCX account, provided by your organization, is required to sign in. SEE PERFORMANCE AT A GLANCE - Track average review rating, response rate, response time and total reviews against the previous year to date - Monitor sales and service KPIs, including issue count, resolution rate and reach rate - Review monthly score cards with star rating, positive sentiment and national rank for each location RESOLVE ISSUES ON TIME - See every customer issue with its status, location and due date - Know at a glance which issues were closed within target - Browse survey responses and scores by location and date UNDERSTAND YOUR CUSTOMERS - Read reviews with sentiment and response status, and open any review on its original site in one tap - See what customers talk about, grouped into categories like people, product, process and facility, and filtered by sentiment COMPARE AND COMPETE - Rank all your locations by score, rating, review volume and response rate - Benchmark each location against its local competitors across major review platforms SECURE AND ROLE-BASED - Sign in with single sign-on using your company credentials - Each user sees only the brands, locations and data their organization assigns to them - Choose your language, notifications, theme and accent color in Settings GETTING STARTED If your organization uses RefleCX, sign in with your company username. Accounts are created and managed by your organization's RefleCX administrator. There is no sign-up or purchase in the app. Not a RefleCX customer yet? Learn more or request a demo for your business at https://www.authenticom.com/contact