MatrixGo vs CBUS 311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MatrixGo
This mobile extension of a prosecutor operating system allows users to manage cases on the go. Upload files, attach notes, schedule appointments, and create tasks directly from your mobile device. Seamlessly transfer content from other apps into the system.
- Case file management
- File uploads (documents, photos, multimedia)
- Note taking
- Appointment scheduling
- Task creation
- Cross-app content transfer
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*To use this application, you must be a MatrixProsecutor or MatrixInvestigator User* MatrixGo is an extension of the MatrixProsecutor operating system. Combining the power of Matrix with the portability and hardware capabilities of modern mobile devices- MatrixGo allows you to take your office with you wherever you go. Quickly upload all types of files (documents, photos, and multimedia) and attach them seamlessly to your case while in court or attending a meeting. Take and attach notes, schedule calendar appointments, create tasks, and reference case details and files all while away from your desk. Directly transfer content from other iOS apps (documents scanner, voice recordings) into MatrixProsecutor in seconds. *My Calendar, My Tasks, and Case Reference features are not currently available to v1 users.
CBUS 311
Report non-emergency city service issues and request services like bulk trash collection. This app ensures your requests reach the correct city department efficiently.
- Report non-emergency city service issues
- Request bulk trash collection
- Direct requests to correct city departments
- Streamline service requests
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CBUS 311 is your one stop source for all non-emergency requests for City services. From reporting a pothole to request bulk trash collection, 311 is here to help you. By contacting 311 you ensure your request will reach the correct City Department as quickly as possible.
Screenshots
Verdict
The clearest difference is review sentiment: MatrixGo at 100% against CBUS 311's 14%. MatrixGo also leads on rating (4.2 vs 1.8) and monetization model (free vs ad-supported). CBUS 311's advantage is ratings volume (51 vs 5). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MatrixGo holds the better App Store score, 4.2 against 1.8. That said, the two scores are not equally well evidenced: CBUS 311 has 51 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 100% of MatrixGo's written reviews are positive against 14% of CBUS 311's.
MatrixGo ships an update every 5 months, CBUS 311 every 4 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.
| Parameter | MatrixGo | CBUS 311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (5 ratings) — better | 1.8 (51 ratings) |
| Positive reviews | 100.0% of reviews — better | 13.9% of reviews |
| Number of ratings | 5 | 51 — better |
| Update frequency | Every 5 months | Every 4 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 13 MB | 30 MB |
| Age rating | 17+ | 4+ |
| Developer | Matrix Pointe Software LLC | City of Columbus, Ohio |
Customer experience
MatrixGo
CBUS 311
Bugs and requests
MatrixGo
Not enough reviews yet to summarise bugs or requests.
CBUS 311
Reported bugs
20 issues- Interface won't allow button access
- App never loads past initial screen
- Cannot set up account
- Cannot reset password
- Login credentials don't work
Show 15 moreShow fewer
- App freezes
- Address search fails
- Pop-up errors persist
- App becomes unresponsive when checking request status
- Filter and map icons do not function
- Pull-to-refresh causes issues
- App redirects to browser
- App does not maintain login session
- Old login credentials not accepted
- Cannot create new account
- Request button difficult to find
- No updates for over a year
- Service request history is out of order
- Incorrect service requests displayed
- Cannot add comments to service requests on website
Requested features
12 requests- Update app regularly
- Improve UI/UX
- Add native iOS app functionality
- Keep users logged in
- Improve notification system
Show 7 moreShow fewer
- Simplify bulk trash pickup requests
- Add dark mode
- Provide direct contact information
- Allow users to see heat map of requests
- Improve service request history organization
- Add option to pay city water bills and other utilities
- Remove credit card fees for online payments
In-app purchases
MatrixGo
No in-app purchases
CBUS 311
No in-app purchases
