SBM Client vs TicketShield+
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SBM Client
This business management tool automates IT and DevOps workflows. It allows users to manage processes, view reports, and submit new items directly from their mobile devices, even offline.
- Process app selection
- Customizable mobile dashboard
- Graphical and listing reports
- Notifications
- Submit new items
- Offline item and form manipulation
- Barcode and QR code data input
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Solutions Business Manager (SBM), formerly known as Serena Business Manager, is the leading process management and workflow automation platform for IT and DevOps. It is designed to orchestrate and automate processes and provide transparency across an organization including software development life cycle (SDLC), IT operations, and the business. Mobile client enables customers to perform major operations with SBM from their mobile devices: - Choose a Process App to work with - Operate using customized Mobile Dashboard - Show graphical and listing reports on the mobile device - Receive the notifications - Submit new items - Choose full form or simple form format to manipulate with form data in the way suitable for mobile device - Execute transitions on the items and move them through the workflow - Search for the item - Search for the report - Input data from bar-codes and QR codes - Work with items and forms off-line
TicketShield+
This app facilitates a secure, closed-loop ticket validation system for businesses. It helps prevent ticket fraud and eliminates duplicate payouts by ensuring easy and efficient ticket verification within a local network.
- Closed-loop ticket validation
- Ticket fraud prevention
- Eliminates double payouts
- Easy ticket verification
- LAN-only operation
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This App works within the Pace-O-Matic ecosystem to provide a closed loop ticket validation system. TicketShield+ is the LAN-only version of TicketShield, and requires the appropriate version of TicketForwarder to run properly. Only use this app if you are running the latest version of TicketForwarder. Contact support for more information. Protect Your Business. Stop Ticket Fraud. Eliminate Double Payouts. Easy Ticket Verification.
Screenshots
Verdict
The clearest difference is rating: TicketShield+ at 5.0 against SBM Client's 3.0. TicketShield+ also leads on iOS requirement (8.0 vs 18.0). SBM Client's advantage is update cadence (every 3 months vs every 14 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TicketShield+ holds the better App Store score, 5.0 against 3.0. Both are backed by a comparable volume of ratings — 2 and 1 respectively.
SBM Client ships an update every 3 months, TicketShield+ every 14 months. The most recent releases landed on November 2, 2026 and November 3, 2026 respectively.
| Parameter | SBM Client | TicketShield+ |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) | 5.0 (1 ratings) — better |
| Number of ratings | 2 — better | 1 |
| Update frequency | Every 3 months — better | Every 14 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.0 | 8.0 — better |
| Further details — not scored | ||
| Size | 17 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | OpenText | Pace-O-Matic, Inc. |
Customer experience
SBM Client
TicketShield+
In-app purchases
SBM Client
No in-app purchases
TicketShield+
No in-app purchases
Questions
Is SBM Client free?
Is TicketShield+ free?
Which has better reviews, SBM Client or TicketShield+?
Do SBM Client or TicketShield+ have ads?
Which is updated more often, SBM Client or TicketShield+?
Other comparisons
