OneAgent vs WOWbuy CRM

OneAgent is Collab’s agent application for the OneContact contact centre available on a mobile device. With the OneAgent, agents are able to pick up calls that were directed from the IVR, transfer/conference them, sign in to multiple services or instances and even use it to insert data in the Agent Script! With OneAgent you can handle various types of inbound/outbound interactions such as voice, mail, social media and IM.

1. Customer management: you can add customers, view customers, transfer customers, etc. 2. Sign-in management: fill in the sign-in content, sign-in location, and sign-in pictures 3. New customer address management: Customer address management can be added 4. Return visit plan: Develop a customer return visit plan 5. Work tasks: Create daily work tasks 6. Report content: Create daily report, create weekly report, create monthly report