My CW vs The Vaults Group

Client delight is core to CW vision and values. We want you, as our client, to have the very best service we can possibly provide and we continue to innovate, investing in our people and our systems to deliver service excellence. Therefore we are extremely delighted to let you know about our latest innovation and technology enhancement with the launch of our App “My CW”. For the large and growing number of clients who are using our existing portal we anticipate that the new My CW app will be a positive step in enhancing our clients experience. If you are a client who is not already registered and using the CW client portal, these are the benefits to using the portal and now app: - instant access to information at a time to suit for you - view details of your client relationship manager and the support team - view news and information regarding the development – for example, we will update you on live information if there is a loss of mains water or electricity supply - view documents relating to you and your development – these to be available on the app within the next 4 months - view your accounts and make payment online - view more in-depth charge information including viewing contractors invoices – the latter to be available on the app within the next 4 months. Simply download the My CW App from your app store and login using your My Charles White login (client portal registration details). At Charles White Ltd our core values of Integrity, Corporate Social Responsibility, Staff Delight, Client Delight, Passion and People-Centred Service, are leading us to our core vision of Service Excellence, where we are here to inspire confidence and loyalty from our clients in everything we do.

The Vaults Group App makes it easy to schedule a visit to any of the current locations. The Vaults Group is Europe’s Largest Independent Supplier of Safe Deposit Boxes. Key Features: Schedule your visit to any of our locations Choose a time slot that fits your schedule Arrange a consultation to buy or sell gold/silver bullion This app allows you to schedule your visit at any of our locations. Choose a time slot that fits your schedule to ensure an easy and safe visit. The app will require registration of the user to make bookings at a specific safe deposit facility. The user will be required to submit personal details such as Name, Phone Number, Email, Country of Residence in order to verify. As a member of the Safe Deposit Federation, all the Vaults Group facilities meet the highest standards in both security and privacy. They offer rental of safe deposit boxes in a variety of sizes and rental periods to meet all requirements. Each facility offers various box sizes to suit all client requirements. The smaller boxes are ideal for the storage of jewellery, cash, valuable coins and computer back-up discs. The mid-range boxes are designed to keep papers and important items. The larger boxes are ideal for stamp dealers and to hold larger amounts of paperwork and artwork which need to be stored securely. They have a wide network of facilities across Ireland and the UK.