Conference NOW vs GuestOps

Free conference call rooms instantly, allowing anyone to call in and join your conference. With no signup, conference rooms are available with 1 tap after installing the App. From within the App, Conference NOW allows you to: • Create your own free conference call room • Share the call-in number and PIN with anyone • Call-in from your iPhone (or any phone) • Manage your conference to see and mute participants • See the history of your past conference calls OVERVIEW Conference NOW gives you the ability to create instant free conferences: • Completely Free • No signup required • 1 tap to create a conference • Conference call numbers provided in United States + Canada • 1 tap to call-in and enter PIN on the iPhone • Generate multiple conference rooms • Label your conferences SHARING Share your conference number with anyone from within the App via: • iMessage / SMS • Email • 3rd party Apps (Twitter, Facebook, Skype, etc.) • Copy and paste anywhere VIEW / MANAGE You can view and manage your conference: • See who's in the conference • See who's speaking • Mute / un-mute a participant or all participants • When all participants are muted, others that join will automatically be muted • Call-in as a moderator, and moderator(s) won't be muted when muting everyone • Participants can press * on their phone to raise their hand (use to identify people to un-mute) • Optionally enable contacts access and see the name of a participant if they're in your contacts (data used locally only, we don't have access to your contacts) • Disable entry/exit tones that are played when people join/leave the conference (great for when you have lots of participants) • View your conference call history including dates/times/durations, and information on each participant • Save participants to your contacts, and call a participant back within the app ACCESS NUMBERS Call-in numbers you’re assigned are: • Telephone numbers in the United States + Canada • Can be reached from any phone worldwide • Allow unlimited conference length (some carriers may disconnect calls after 6 to 8 hours, you can always just call back) • Free to call for callers with unlimited calling to the USA or Canada (standard calling rates to the United States / Canada apply for those not on unlimited calling plans) OTHER Since there’s no signup required for Conference NOW, keep the following in mind: • Conference call-in numbers and PINs are deleted automatically 30 days after creation • Every time anyone calls in, your call-in number and PIN expiration is extended by 30 days • Create new conference rooms anytime • There's no signup, email, phone number or anything else required to use the app ••• Like Conference NOW? Please leave a positive review for our app! ••• Comments? Contact us from within settings icon inside the app. ••• See more at our website: http://conferenceNOWapp.com Conference NOW is backed by Callcentric, a telephony provider that’s been providing service to businesses and individuals since 2005.

GuestOps is the all-in-one guest complaint and service recovery management app designed for store managers, shift leaders, and operations teams. Handle every guest concern with speed and consistency — from the moment a complaint is received to its full resolution. GuestOps connects your team to a real-time dashboard that prioritizes what matters most, so no guest issue ever falls through the cracks. KEY FEATURES: SMART DASHBOARD Get a complete overview of your store's guest service performance the moment you open the app. See today's call volume, pending complaints, urgent action items, and overdue tasks at a glance. A personalized greeting and store-specific stats keep you focused on what needs attention right now. COMPLAINT MANAGEMENT View, filter, and manage all guest complaints in one place. Each complaint includes full customer details, store location, severity level, complaint description, and a complete action item history. Filter by status (pending, in progress, resolved) or severity (low, medium, high, critical) to find exactly what you need. URGENCY PRIORITIZATION A dedicated urgent view surfaces all critical and high-severity complaints along with overdue action items. Color-coded severity badges and urgency indicators make it easy to identify and act on the most pressing issues first. QR CODE SCANNING Scan QR codes to instantly pull up complaint details and associated action items. Perfect for in-store teams who need quick access to guest information without searching through lists. ACTION ITEM TRACKING Every complaint generates actionable tasks — from scheduling appointments to processing replacements. Track each action item's status, assignee, due date, and urgency level. Update progress and add resolution notes directly from your phone. FOLLOW-UP MANAGEMENT Ensure every guest interaction receives proper follow-through. The dedicated follow-ups section tracks all pending follow-up tasks with clear status indicators, so your team closes the loop on every case. ANALYTICS & INSIGHTS Monitor store performance with detailed analytics. Track call volume trends over time, view complaints by status breakdown, measure resolution rates, see average handling times, and identify peak hours. Filter analytics by day, week, month, or year to spot trends and improve operations. REAL-TIME NOTIFICATIONS Receive instant push notifications for new urgent complaints, action item assignments, status changes, and follow-up reminders. Stay informed even when you are not actively using the app. CALL SUMMARIES Access AI-generated call summaries including recording links, call duration, and both short and detailed summaries — giving your team full context on every guest interaction without re-listening to calls. MULTI-STORE SUPPORT GuestOps supports organization-level access with store-specific views. Whether you manage one location or oversee multiple stores, the app adapts to your role and permissions. DARK MODE Full dark mode support for comfortable use during early morning or late night shifts. The app automatically adapts to your device's display preferences. SECURE ACCESS All data is protected with token-based authentication and secure credential storage. Role-based access ensures team members see only the information relevant to their responsibilities. GuestOps helps your team respond faster, resolve issues consistently, and deliver the guest experience your brand promises — every shift, every store, every day.