Workforce Mobile vs WFM Buddy
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Workforce Mobile
Empower staff to manage and resolve reported issues directly from their mobile devices. Update statuses, assign tasks, add notes, and request further information in real-time.
- Real-time issue response
- Update issue status
- Assign issues to staff
- Add notes to issues
- Request more information
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Workforce Mobile gives staff members the power to respond to and resolve issues reported in real-time. Update issues status, assign issues to staff members, add notes or request more information from the individual who submitted the issue right from your phone.
WFM Buddy
Manage your work schedule and preferences on the go. This app allows you to view your shifts, request time off, trade shifts with colleagues, and communicate with your planning team. It helps you maintain a better work-life balance by providing instant access to your schedule and notifications for changes.
- View work schedule
- Receive schedule change notifications
- Request time off
- Check time-off balance
- Trade shifts with colleagues
- Communicate with planning team
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WFM Buddy brings the Agent capabilities from Genesys Workforce Management to your mobile device. WFM Buddy provides you with access whenever you need it, and wherever you are. Sit back and relax as WFM Buddy helps you control your work&life balance: - have instant access to your work schedule, and be notified on changes to your schedule - share your work preferences, or request for changes to the schedule - agree to work some overtime, when you want to - request for time-off, check your time-off balance, and see the status of your pending requests - trade shifts with your colleagues, and check on the status of pending trade requests - reach out to the planning team, or your supervisor Your access to WFM Buddy is enabled by your Genesys Workforce Management system administrator. Some features might be disabled by your Genesys Workforce Management system administrator. We hope you will enjoy using WFM Buddy!
Screenshots
Verdict
The clearest difference is review sentiment: Workforce Mobile at 13% against WFM Buddy's 0%. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Workforce Mobile ships an update monthly, WFM Buddy every 3 weeks. The most recent releases landed on September 15, 2026 and September 22, 2026 respectively.
| Parameter | Workforce Mobile | WFM Buddy |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (30 ratings) — better | — |
| Positive reviews | 12.5% of reviews — better | 0.0% of reviews |
| Number of ratings | 30 — better | — |
| Update frequency | Monthly | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 16.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 136 MB | 41 MB |
| Age rating | 4+ | 4+ |
| Developer | Tyler Technologies, Inc | Prime Contact Software Solutions BV |
Customer experience
Workforce Mobile
WFM Buddy
In-app purchases
Workforce Mobile
No in-app purchases
WFM Buddy
No in-app purchases
Questions
Is Workforce Mobile free?
Is WFM Buddy free?
Do Workforce Mobile or WFM Buddy have ads?
Which is updated more often, Workforce Mobile or WFM Buddy?
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