Okdesk vs 1C

Okdesk is a leading Help Desk system for automating service, post-sale and onsite service processes. Okdesk was developed based on the experience of 10,000+ companies from Russia, the CIS, Europe and Latin America. The Okdesk app is a fully-featured mobile workplace for service engineers and field workers. With the Okdesk app you, and your employees or contractors will be able to: - Interactively manage all ticket-related activities - Communicate with ticket initiators, dispatchers or colleagues - Instantly attach pictures as an evidence of completed work or signed work orders - Register actual time spent on work - Make routes to the address of the client or service aim - Specify the cost of work completed or equipment installed - Work with all features of QR codes for inventory or quick registration of infrastructure-related tickets - And even submit new tickets directly from your smartphone. Everything you need to resolve tickets on time! Changing status, changing the responsible agent, adding public and private comments, attaching files or photos right from your smartphone camera to the ticket. Registration of new tickets! All Help Desk basic features for handling queries. No internet access? Not a problem! Offline mode provides the ability to process tickets by specialists even where there is no Internet access. All previously uploaded information, including comments, is available when you lose connection. Always be aware of important changes Push notifications do not allow you to miss any important ticket or comment from the client. Time spent deduction and integration with map apps. We make Okdesk so that your company could provide world-class service!

1C:ERP mobile client is intended for connecting from different mobile devices to the corporate information system 1C:ERP 2 Enterprise Resource Management, implemented in the company. 1C:ERP 2 Enterprise Resource Management is an efficient solution for the automation of enterprise and medium business on the basis of the contemporary platform 1C:Enterprise 8. Key Features: • Production management • Cost management and cost calculation • Monitoring and analysis of the company’s performance indices • Regulatory accounting • HR and payroll management • Customer relations management • Procurement management • Sales management • Finance management and budgeting • Warehousing and inventory management • Maintenance and Repair management The functionality for operational production management within the workshop is specially adapted for the mobile client – working shift tasks, production operations execution. The access to other 1C:ERP 2 Enterprise Resource Management functionalities is given in demonstration mode. Connection to the service 1C:Enterprise 8 via the Internet (1cfresh.com) is available. Attention! To start the work of mobile client it is required to have the solution 1C:ERP 2 Enterprise Resource Management of versions not lower than 2.5.3. The configuration of an applied solution must not contain considerable changes but the adaptation of an applied solution by using the extension mechanism is accessible. Learn more about 1C:ERP 2 Enterprise Resource Management information system: http://v8.1c.ru/erp/