Arcos Smart App vs Crew Surge

sMART enables utility repair and assessment contractors to navigate to large emergency power outages under mutual aide agreements in the United States. The app provides locations of restoration staging areas and redirects those same crews if storm conditions create hazardous situations at the area the crew was originally directed to. The app provides both the utility and the contractor feedback on the ETA to the staging area which the utility uses to forecast the estimated power restoration time in large scale emergencies. The contractor is provided with a logged record of their journey which is used by them to invoice the utility and coordinate their response.

A cloud-based, mobile first solution that is easy to use and deploy, Crew Surge delivers functionality that adds immediate value to both utility contractors and their utility customers. Imagine the advantage you’d gain by having the ability to: • Run availability polls to quickly mobilize the maximum number of resources • Build crews by intuitively grouping together the right complement of people, vehicles, and supervision • Seamlessly generate custom configured rosters that conform to utility customer template specifications Crew Surge eliminates hours of manual efforts that slow down response times, enabling contractors to better serve their utility customers by: • Providing timely and accurate resource commitments • Mobilizing more people • Getting them on the road faster • Providing up-to-date personnel and crew data • Sending correctly formatted rosters • And more! Improving their operations by automating manual processes and traditional bottlenecks enables contractors to build strong relationships with their utility customers, which turns into the opportunity to move up on the preferred vendor list, work more storms and make more money.