CDESK 3 vs CDesk

CDESK is a process management tool, successfully deployed in the following segments: IT services
Service and maintenance
Customer support CDESK is a modern service desk including helpdesk module, planning, user-configurable object database (CMDB), billing module, all-party communication tool, knowledge base, reports, and many more. It is available anytime, anywhere in the world as a cloud service or solution running on your own server. We created CDESK based on our current needs and our customers. We continually improve it so our clients are happy.
With CDESK, you can quickly respond, plan accurately, efficiently solve tasks, and facilitate day-to-day activities. The mobile app brings you the most important CDESK features anywhere. Optimized for the highest possible performance at minimum power consumption. Discover the most common requirements that our customers face when managing their work and delivering their services to their customers

Put your customers at the heart of your business, even when you're on the move. Unchain yourself from your help desk and make your customers happy with the Connecting Desk Support app for iOS. Connecting Desk Support for iOS is built for agents, team leads, and managers on the move. Streamline customer queries and answer them easily from your phone anytime of the day. The Connecting Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Connecting Desk makes your customer support help desk truly mobile: - Get a quick overview of your help desk. Access all tickets available to you. - Prioritise the tickets that need your attention with filters before responding. - Manage your support - Set priorities, assign agents, change tickets statuses. - Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. - Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Connecting Desk mobile app experience as smooth as possible. If you face any issues, write to us at info@connectingdesk.com and we'll get back to you right away.