Hipper+ vs Somko FSM

This app supports the configuration of your business telephony. The app provides insight into your calls and voicemail. Missed calls can be returned directly from the app. You can quickly forward all calls to voicemail, a colleague or other number or you can choose to present a recorded message stating that you are not available. If you have Fixed Mobile integration activated, you can set the way you want to be reachable and with whitch number/identity you want to call. Users that are in a Callcenter can update their Agent status on the go. This way you are reachable how you want and when you want. For help and support with this app, please contact your telephony administrator. Hipper+ is called Control in Germany

Somko FSM – Modern Field Service Management This is the new Somko FSM application, fully rebuilt using modern native technologies to ensure long-term support, improved performance, and platform stability. While feature migration from the previous version is ongoing, this release already provides the core functionality required for effective field service operations. Key benefits: - Save valuable time. - Increase operational margins. - Improve satisfaction among customers, suppliers, and employees. - Reduce stress across your organization. Core functionality: - Manage customers (CRM), personnel, and product inventories. - Schedule and coordinate field technicians with real-time customer notifications. - Enable efficient communication between the field and the office via mobile devices. - Integrate vehicle tracking systems to enable fast, paperless invoicing and reduce disputes. - Enhance planning and communication to streamline daily operations. - Additional features from the previous version will be introduced in future updates. This application is part of a phased transition and is intended to replace the legacy version.