VIAVI Mobile Tech vs MBS Field Tech

VIAVI Mobile Tech is a technician productivity app that automates synchronizations with StrataSync for VIAVI test instruments. Test results are automatically backed up in the cloud and new limit plans and configurations can be deployed to individual technicians from StrataSync. Up-to-date manuals, quick cards, training videos, and technical support can be accessed on demand within the app. Test results are further enhanced with geolocation data to help associate technician work with customer locations. A File Manager allows test reports to be dowloaded from the instrument and sent to other mobile apps including email. SmartAccess Anywhere codes can be shared via SMS and email. Test instrument interfaces can be viewed from your mobile device. Requires the separate purchase of Mobile Tech-enabled test instruments from VIAVI. Certain features require specific test instruments. Currently supported instruments include: - OneExpert CATV (ONX-620, ONX-630) - OneExpert DSL (ONX-580) - OneExpert Fiber (ONX-700) - OneExpert HFC (ONX-720, ONX-730) - ONX-220 - T-BERD/MTS-5800 - T-BERD/MTS-2000 - T-BERD/MTS-4000 - NSC-100, NSC-200 - Seeker-X - ONA-800 - ONA-1000 - RF Vision - Optimeter - SmartOTDR - SmartPocket v2 (OLP-3x) - SmartClass Fiber (OLP-8x, MPOLP) - FiberChek Probe - INX-700 Series Probe Microscope - INX-600 Series Probe Microscope - AVX-10k - MicroNIR OnSite-W - DCX 700

The MBS Field Technician app allows your field technicians and other employees to manage their work while they are in the field or on the road. This app serves as the mobile companion to CDG’s MBS solution for customer care and service management. Technicians, installers, and other staff can update customer premise equipment, assign available equipment for service orders, work trouble tickets, and handle tasks through personal calendars. With improved mobile access, including data storage when network access is not available and text messaging support, MBS Field Tech can help improve your overall customer support and the efficiency of your workforce. MBS Field Tech includes: Create, update, and complete trouble tickets and tasks. Manage tasks through your personal calendar. Manage customer premise equipment from the field, including sending provisioning requests directly to the MBS SAM (service provisioning) module. Easy access to equipment “pick lists.”