Clinical Protocols vs TapHero

The Clinical Protocols App is designed to support Michigan Medicine staff, faculty and medical staff, residents and fellows, medical, nursing, and associated health students. It contains helpful clinical resources to support care at the bedside. All eligible individuals are invited to download it, become familiar with it, and use as needed. We hope you find it helpful, and welcome your suggestions for improvement and for additional tools to be added in the future.

TapHero SP is the mobile app for teams using TapHero, an AI-powered help desk and operations system for HOA managed properties. Manage requests, deliveries, and daily operations in one place. Requests and Work - View tickets created from resident messages - Update status, respond to residents, and add notes or photos - Assign, track, and resolve work across staff and vendors Package Management - Capture deliveries in bulk instead of one by one - Process entire batches after intake - Keep package handling fast, reliable, and organized for residents Scheduling and Operations - Handle amenity bookings and availability - Manage payments and administrative processes - Keep all activity and communication in one place Automation AI turns incoming messages into tickets, routes them, assigns them, and can handle requests automatically where applicable. How It Works Residents send a message. TapHero’s AI creates a ticket and organizes the work. Your team can manage, track, and update everything all from the app. Access is provided by your management team if your building uses TapHero. All activity syncs with the TapHero management dashboard.