LBG Move vs Voo.Chat

LBG Move is a fantastic way for colleagues to stay informed and connected within the Lloyds Banking Group community. Why you’ll love the LBG Move app: - Stay up-to- date on the latest business, industry and local news & information - Receive personalised notifications on breaking news and announcements - Elegantly designed to fit your on-the- go lifestyle Data Privacy Notice Your information will be collected and held by our supplier, SocialChorus, for the purposes of personalising your user experience. Your data will be used by SocialChorus only for the purposes specified and will be destroyed if you stop using the service. Under the Data Protection Act you have the right of access to your personal data. The Act allows us to charge a fee of £10 for this service. If anything is inaccurate or incorrect, please let us know and we will correct it. For further details on how to request a copy of your information, please contact the GCA BUCF mailbox.

Voo.Chat puts your live customer support in your pocket. Built for support agents and teams, the Voo.Chat iOS app lets you answer website visitors in real time — wherever you are. Stay on top of conversations, see who’s browsing your site, and resolve issues faster without being tied to a desktop. LIVE CHAT ON THE GO Respond to customer messages instantly. Keep conversations moving, share the right information quickly, and deliver the kind of support that builds trust and loyalty. VISITOR MONITORING See who’s on your website right now. Spot high-intent visitors, jump into chats at the right moment, and turn browsing into meaningful conversations. CONTACTS & HISTORY Access customer profiles and past conversations so every reply has context. No more asking customers to repeat themselves — pick up where the last chat left off. TEAM TOOLS THAT KEEP YOU FAST Use shortcuts for common replies, manage banned visitors, and stay aligned with your team — so support stays consistent even when you’re away from the desk. FILE SHARING & RICH MESSAGES Share screenshots, guides, and product details in chat to resolve questions faster and help turn inquiries into sales. SMART NOTIFICATIONS Get alerted when new chats arrive or customers need attention, so nothing important sits unanswered. WHY TEAMS USE VOO.CHAT • Faster response times from anywhere • Clear visitor and conversation context • Smoother handoffs with full chat history • Better customer experience that supports growth Voo.Chat is the mobile companion for your Voo.Chat live chat account. Sign in with your agent credentials to start helping customers on iPhone and iPad. Need help getting started? Visit https://voo.chat