Comarch FSM vs Smarthuts™

Comarch FSM mobile app is a product to streamline task management, support workers and supervisors in service visit arrangements, improve communication between team members, and, as a result, enable the team to work smarter and achieve better results every day. All data and actions available from the mobile app result in the simplification of on-site activities, reducing the need for back-office support and facilitating on-site completion reporting. Comarch FSM – mobile app features All app features enable effortlessly manage field service visits, and limit time-consuming bureaucracy steps to just a few clicks on a smartphone screen. That leaves team members able to focus on their real work and improve daily KPIs. If you are a technician: Rapid access to tasks calendar – check your daily and weekly schedule, and receive real-time updates Instant access to work order and task details – view key information about your client’s location and history, check what should be done, and view task priority Messaging colleagues – when necessary, contact your team to explain complex issues Mobile support for common field activities - take photos, make videos, use tagging and attach documents directly from the customer’s premises, and add visit notes or site-dedicated information Location and route planning – use GIS systems to plan the optimal route between assigned tasks taking into consideration traffic and restrictions Warehouse – check the availability of equipment necessary to execute the order App-to-app integration - use extended options such us navigation, code scanning, online diagnosis and service activation by integrating Comarch FSM mobile app with external applications Signatures and quality survey – capture your client’s signature and run a quality survey on your mobile Workflow changes - be provided with information on any changes in the workflow Offline support – use the app with recently updated data in offline mode, and refresh the information when you get a WiFi signal Status updates – update your work order status in a real time to inform supervisors, dispatchers and managers about your performance If you are a supervisor: Workers’ performance monitoring – supervise work order statuses, view staff location or service delays Absence notifications – receive information from workers about their absence, and confirm the details with your mobile device Benefits: Real-time rapid access - all users benefit from instant access to relevant task data, and can observe real-time changes in the schedule Digitization - as all data are digitized and stored in the system, your business benefits from reducing the amount of paper which is used to plan and document tasks. At the same time, field workers are less focused on paperwork, and, therefore, manage tasks more efficiently Communication - Comarch FSM mobile app enables the rapid exchange of information that leads to effective communication between field employees and coordinators, which is the key to performance improvement Task execution - with a digitized service process and monitoring, work can be planed more optimally based on centralized data. Note: Comarch FSM mobile app requires the activation of a Comarch FSM subscription and all the available features are dependent on the chosen subscription plan.

A modern, low code SaaS solution that allows you to create, distribute and monitor tasks assigned to employees or contractors in the field. The embedded AI engine and ML algorithms can automatically schedule and dispatch workers based on the type of work, their availability, their competences and the physical locations of customers. Smarthuts™ helps you increase the efficiency of your teams and contractors by recommending or automatically dispatching the field personnel. Easily configure your work orders aspect and functionality based on your specific business type and user roles. Show or hide sections and inputs, customize labels, emails and dashboards. Maintain a digital evidence of any kind of resource used within any work order. Work duration, parts used, distance traveled and any other information can be recorded. Customize how your generated documents look and the information they contain via the documents drag and drop customization module. Automatically generate your customer offers, purchase orders, invoices, documents and others. Shorten your new employee on boarding process and work orders conformity by creating advanced checklists and audit lists. Smarthuts™ offers a wide variety of checklist options, from introducing a meter index to taking a photo, scanning a QR code or NFC tag. Connect you field equipment the the Smarthuts™ IoT platform to get real time information about their status, meter readings and many more *. Get real time, unbiased feedback from the customers via the customer engagement engine. Use the state of the art customizable dashboards and reports. Get real time alerts on statuses, delays performance decrease and any other information you need. #smarthuts #digitalfieldteams #disruptFSM