CT Service vs SoCal511
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CT Service
Submit and track customer service requests for non-emergency issues. This app is for general inquiries and not for reporting immediate highway emergencies.
- Submit service requests
- Track request status
- Customer service handling
- Non-emergency reporting
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The CT Service app allows you to submit and track service requests. Customer Service Requests are handled Monday through Friday, 8AM to 4PM. This form should NOT be used to report any kind of highway emergency. Report highway emergencies to 911 or the California Highway Patrol immediately.
SoCal511
Access real-time transit and traffic information for Southern California. Get arrival times, traffic alerts, and plan multi-modal trips with turn-by-turn navigation.
- Real-time bus and train arrival times
- Traffic alerts and congestion updates
- Emergency and event notifications
- Park and Ride location information
- Multi-modal trip planner
- Turn-by-turn navigation
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Southern California 511 (SoCal 511) is the source for traveler information providing transit and traffic information. The SoCal 511 region consists of five counties: Los Angeles, Orange, Riverside, San Bernardino, and Ventura. Location Based Information at a Glance: • Check when a bus or train will arrive or is scheduled to arrive at a stop near your current location • Check for traffic alerts (Sig Alerts, incidents, closures, etc.) and traffic congestion around your current location • Get alerts on emergencies and major events that may affect travel in the SoCal 511 region • Quick view estimated travel times for your favorite destinations and trips Transit: • Check when a bus or train will arrive or is scheduled to arrive at a stop near your current location or anywhere in the SoCal511 region using an interactive map • View Park and Ride locations and check the number of spaces and cost at each location on the interactive map • View TAP Kiosks and additional information on the interactive map Traffic: • Check for traffic alerts (Sig Alerts, incidents, closures, etc.) and traffic congestion anywhere in the SoCal 511 region using an interactive map • View the dynamic Message Signs for current traffic conditions or special events on the interactive map • Check for traffic alerts around your current location as you drive and have them announced to you Favorites: • Set up and save favorite trips, destinations, and transit stops to get information on them with one touch from the home screen Trip Planner: • Plan a driving, transit, bicycle, or walking trip from any origin to any destination in the SoCal 511 region and get directions for the trip • Get turn by turn navigation directions from your current location to any destination in SoCal while driving, biking, or walking • Transit mode utilizes local transit user knowledge not available in other commercial trip planners • View traffic impacts along your route and announced to you as you drive using turn by turn navigation
Screenshots
Verdict
The clearest difference is rating: SoCal511 at 3.8 against CT Service's 2.9. SoCal511 also leads on update cadence (every 5 weeks vs every 23 months) and iOS requirement (16.6 vs 18.6). CT Service's advantage is review sentiment (25% vs 0%). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SoCal511 holds the better App Store score, 3.8 against 2.9. Both are backed by a comparable volume of ratings — 9 and 13 respectively. Written reviews complicate that: 25% of CT Service's written reviews are positive against 0% of SoCal511's, so the app with the better star average is not the one people write more warmly about.
CT Service ships an update every 23 months, SoCal511 every 5 weeks. Both last shipped on October 24, 2026.
| Parameter | CT Service | SoCal511 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.9 (9 ratings) | 3.8 (13 ratings) — better |
| Positive reviews | 25.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 9 | 13 — better |
| Update frequency | Every 23 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 18.6 | 16.6 — better |
| Further details — not scored | ||
| Size | 0 MB | 106 MB |
| Age rating | 4+ | 4+ |
| Developer | California Department of Transportation | Los Angeles County Service Authority for Freeway Emergencies |
Customer experience
CT Service
SoCal511
In-app purchases
CT Service
No in-app purchases
SoCal511
No in-app purchases
