Gensys vs storm MTA

The app is a feature rich and easy to use client for administrators, IT managers, service managers and end users. It contains all the neccesarry functions to monitor and manage an IT infrastructure. Event analyses and management, incident diagnosis, ticket handling, contact management, stand-by team management, dashboarding, etc. Some of the highlights are: monitor and manage multiple clients, view messages grouped by type and severity, monitor status of IT-services and Business services, 24x7 stand-by support functions, view relationships within the IT infrastructure, perform root cause and impact analyses, analyse statistics and create graphics for a variety of values, perform trend analyses, create and update tickets, register activities and follow-ups. Gensys provides everything for IT management with a business focus. Manage IT systems on-premises and in the cloud from a single console. The core of Gensys is the Active CMDB. Always up-to-date and reliable. The Monitor is for every system, platform, service or application. In the cloud or on-premises. Service Management with a business focus, workflows, reports, dashboards and an innovative service desk. Gensys CRM for contact and contract management. Gensys: powerful through integration. Your CMDB is always up-to-date, correct and complete. The central point for all information about and relationships between configuration items. For effective end-to-end IT management with a business focus. Including for a hybrid environment. Fully integrated with Monitoring and Service Management. Gain an insight into and control over IT with the Gensys Active CMDB. Gensys has the best IT monitor for the cloud and on-premises IT. For every system, platform or application, in the cloud or on-premises. Monitor multiple (internal) client environments from one system. Analyse and prevent incidents. Respond in good time. Guarantee the end-to-end availability and performance of IT chains. IT Service Management focusing on the business. Manage the impact on the business with Gensys Service Management. ITIL supported. Workflows for quality guarantees. With a Service Desk which shows in one feed not just what’s happened, but also what’s going to happen! Effective collaboration because everyone involved is fully up to speed. Gensys CRM, for service provider and IT department. Control IT management through agreements and capabilities. Stay in control of the contracts with clients, from clients and with suppliers. Manage leads and opportunities. Record all contacts with clients or prospects.

Mobile Task Assistant (MTA) complements the DTA® and ensures agents can connect to storm on the move. Agents can make and receive storm calls from their iOS device. The storm MTA mobile app enables contact centre agents to work fully-flexibly for the first time, using the storm Web iPath® softphone to make and receive calls from their iPhone. Working over WiFi or mobile data, rather than mobile voice networks, this means agents can be connected and available anytime and anyplace, free of call forwarding charges, even when away from their workstations. Answering the challenge of new hybrid working practices, storm MTA gives agents the option of using both their PC and mobile device interchangeably to maximize availability, productivity and employee satisfaction.