UseIRIS vs WEB Water

The UseIRIS App is a turbo companion to the online IRIS mass notification messaging system. Administrators: The App allows system and group administrators to quickly broadcast messages via the IRIS system. The Message admins have the ability to quickly broadcast messages via Text-to-Speech, voice recorded alert or saved alert methods. These messages will then be delivered to the groups via SMS text, phone calls and email, or combinations thereof. Upon sending an alert, admins can quickly view a report summary to see how many alerts have been delivered so far. End Users/Recipients: This App allows users to view and listen to the last ten alerts/messages they have received. If the "needs assistance" feature is activated, it also allows the users to reply to messages, whether or not she or he needs assistance due to an emergency alert.

Web Water recently announced the release of the second generation of the company’s phone app called Mobile Customer Access (MCA). This updated phone application builds on the customer’s ability to access their account 24 hours a day, seven days per week, 365 days per year. In the past, utility customers could view balance information, make a payment, view statement and payment history, view usage graphs and access all their accounts at one time. With this the new release, utility customers will have access to many additional enhancements such as payment arrangement balances, programs they are enrolled in, enhanced usage graph, ability to sign up for notifications, report outages, view the utility outage map (if available), view the utility contact information, and view a message from the utility as they log into the app. The customer can even log into the application with a touch of their finger or facial recognition by setting up biometric login.