Supportbench vs My Swift
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Supportbench
Manage customer support cases efficiently with a flexible toolset. View, update, and create cases, attach files, and track activities. This app helps deliver excellent customer service by providing comprehensive case management features.
- View and update cases
- Manage team cases
- Create new cases
- Attach files and photos
- View ticket details
- Forward cases
- Update company information
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A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set. This version of the iOS app includes: • View and update cases including all of the fields • View all of your teams cases • View queues and your work queues • View recent items • Create new cases • Attach new activities to cases including tasks • Upload and view attachments on cases • Take a picture and attach it to a case • View the details of your tickets including comments with rich text and inline images • Forward cases to other agents • View a companies information and update it including contacts and case history. Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.
My Swift
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Swift-Cut is committed to providing our customers and partners with the highest quality products and unparalleled service and support. The “My Swift-Cut” Remote Customer Support app is here to provide easily accessible remote technical support and training assistance to our customers and partners located around the world through an iPhone or iPad. The app directly connects our customers to a dedicated Swift-Cut support expert and combines real-time video support with Augmented Reality to help diagnose application issues with precision and in less time. You will be able to send and receive images or documents as well as stream live video through the app during the support session. Download the “My Swift-Cut” app from anywhere in the world and chat in over 60 different languages with one of our technical experts! Benefits for "My Swift-Cut Users: • Customer support with augmented reality and live video • Interact with our Experts how, when and where you choose • "See-What-I-See" remote, visual, onsite information • Simple training and sharing of knowledge • Reduce downtime costs with real-time expert support • Machine data and remote diagnosis via TeamViewer • Compatible with Smart Glasses • Online chat and collaboration through more than 60 Language IM Translations Have questions or want to provide us with some feedback? Simply send us an email at support@swift-cut.co.uk
Screenshots
Verdict
The clearest difference is update cadence: My Swift at every 10 months against Supportbench's every 22 months. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Supportbench ships an update every 22 months, My Swift every 10 months. The most recent releases landed on October 7, 2026 and October 15, 2026 respectively.
| Parameter | Supportbench | My Swift |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (1 ratings) — better | — |
| Positive reviews | 0.0% of reviews | — |
| Number of ratings | 1 — better | — |
| Update frequency | Every 22 months | Every 10 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.5 | 15.1 — better |
| Further details — not scored | ||
| Size | 10 MB | 73 MB |
| Age rating | 4+ | 4+ |
| Developer | Supportbench Services Inc. | Icona |
In-app purchases
Supportbench
No in-app purchases
My Swift
No in-app purchases
Questions
Is Supportbench free?
Is My Swift free?
Do Supportbench or My Swift have ads?
Which is updated more often, Supportbench or My Swift?
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