Supportbench vs SMART HELPDESK MTC

A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set. This version of the iOS app includes: • View and update cases including all of the fields • View all of your teams cases • View queues and your work queues • View recent items • Create new cases • Attach new activities to cases including tasks • Upload and view attachments on cases • Take a picture and attach it to a case • View the details of your tickets including comments with rich text and inline images • Forward cases to other agents • View a companies information and update it including contacts and case history. Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.

"Smart Helpdesk MTC" is an innovative and user-friendly application designed to revolutionize customer support and issue resolution. With its intuitive interface and advanced features, SmartHelpDesk streamlines the process of addressing customer queries and concerns, enhancing overall satisfaction and efficiency. Note: 1. This App is only for iPhone not for iPad, kindly review it with iPhone.