Supportbench vs Supports by PostPaddy

A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set. This version of the iOS app includes: • View and update cases including all of the fields • View all of your teams cases • View queues and your work queues • View recent items • Create new cases • Attach new activities to cases including tasks • Upload and view attachments on cases • Take a picture and attach it to a case • View the details of your tickets including comments with rich text and inline images • Forward cases to other agents • View a companies information and update it including contacts and case history. Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.

Supports by PostPaddy helps businesses manage customer conversations from one simple mobile workspace. Built for support teams, founders, and operators, the app makes it easier to stay close to customers even when you are away from your desk. With Supports by PostPaddy, you can: • View customer conversations in a shared inbox • Reply to chats and support tickets from your iPhone • See customer context before responding • Assign conversations to teammates • Add internal notes for your team • Use saved replies for common questions • Review AI-suggested answers before sending • Track open, pending, and resolved conversations Supports by PostPaddy is designed for businesses that want faster, more organized customer support across web and chat channels. A Supports by PostPaddy team account is required to use this app.