Omnidesk Helpdesk vs Kodecrew

The Omnidesk iOS app allows you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time. The main features of the app include: • Working with standard and custom filters created in the web version of the service • Processing both regular cases and chats • Using shared and personal macros for quick responses and actions • Editing all case parameters, including custom fields • Viewing and editing user data, including custom data • Accessing customer's previous cases • Communicating with colleagues through internal notes • Viewing colleagues' actions in cases • Hotkey and multitasking support for iPad Pro • Searching cases with search history synchronized with the web version • Setting up notifications for new cases, chats, responses, and mentions in notes • Accessing the application using biometric data There is no need to purchase the app separately; it is available regardless of the plan you choose.

Get the best productivity out of your people Every manager knows it is hard to evaluate people constantly. That's why Kodecrew makes it easy by eliminating criteria that are often subjective, unmeasurable, and inconsistent turning instead to the purest form of evaluating, tracking a developer's personal skills constantly. Evaluate your developer's performance effortlessly Kodecrew tracks 4 key areas constantly (ownership, communication, efforts, and quality) so you don't have to. By using time tracking, logic, and measurable solutions for every task we can eliminate doubt about a person's performance. The answer is simple: over-performed or underperformed The process is completely transparent so it acts as a self-correcting tool within the team, every person knows and can see how they compare to others. This way, it's easy to know if someone over-performed or underperformed, you can also see what team performs better. Track record of your performance The information is all stocked on the blockchain, making it unchangeable and an asset for both the employer and employee because they have an uncontestable track record of their skills and performance. Now, a performance-based salary increase is non-biased and no longer up for discussion. Performance dashboard All manger and employees have a performance dashboard that shows the engagement levels, evaluation schedules and comments. Transparency Kodecrew is completely transparent for all users to see how every member and team engagements scores and comments. 100% trustworthy track record All the employee evaluations are saved on the Ethereum blockchain. This makes the information unchangeable to any party, hence it is more trustworthy than Linkedin profiles and CV's. Notification and weekly evaluation Your mobile app will remind you about your weekly evaluations. With the fewest tabs open you'll have them completed in no time.