Omnidesk Helpdesk vs SEO

The Omnidesk iOS app allows you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time. The main features of the app include: • Working with standard and custom filters created in the web version of the service • Processing both regular cases and chats • Using shared and personal macros for quick responses and actions • Editing all case parameters, including custom fields • Viewing and editing user data, including custom data • Accessing customer's previous cases • Communicating with colleagues through internal notes • Viewing colleagues' actions in cases • Hotkey and multitasking support for iPad Pro • Searching cases with search history synchronized with the web version • Setting up notifications for new cases, chats, responses, and mentions in notes • Accessing the application using biometric data There is no need to purchase the app separately; it is available regardless of the plan you choose.

SEO-TEAM is a messaging client for teams that run their own workspace. There is no SEO-TEAM account and no SEO-TEAM server. On first launch the app asks for the address of the workspace your organisation operates, and from then on it talks only to that server over an encrypted connection. WHAT YOU GET • Public and private channels, direct messages and threads • File and photo sharing, voice messages, image previews • Full-text search across channels and messages • Push notifications with message previews, delivered by your own workspace • Mentions, replies, reactions and read receipts • Light and dark appearance BUILT FOR PRIVATE DEPLOYMENTS The app ships with no preset servers and no directory of workspaces. It cannot discover a workspace on its own: you enter the address your administrator gave you. Accounts are created and removed by that administrator, not through the app. NO TRACKING No analytics, no crash telemetry, no advertising identifiers. The developer operates no servers that the app contacts and collects nothing about you. Messages, files and your profile live on your organisation's workspace and are governed by its policies. REQUIREMENTS An account on a compatible self-hosted team workspace. Without one the app has nothing to connect to — ask your administrator for the address and credentials.