Epiroc FleetSync vs Infor MFS OP

Managing your fleet data is easier and faster than ever. FleetSync is a powerful platform allowing users to access and update their fleet data on the go. Features on FleetSync app include: • Track and manage fleets within a customer center. • Supports both online and offline mode. • Update and track key metrics of your Machine (operational status, Hour counters, location etc.) • Switch between customer centers on the go(available in online mode only). • Follow frequently visited machines by adding them to favorites list. • Filter machines for specific/multiple business partner’s and worksites. • Search machines with Serial number, Localized serial number, and Item number. • View all/any historical updates on a machine. FleetSync does more than managing your fleet data, it helps you keep track of numerous business partners. View machine’s manufacture information and track various divisional data.

Infor Mobility for Field Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor M3 and can be used in both online mode while connected to a network or in offline mode where connectivity is not available or not permitted. Infor Mobility for Field Service allows the technician to pick up assignments on their mobile device and then set various statuses throughout the life of the assignment. Checklists can be attached to the assignment and used, for example, as pre-start safety checks. Infor Mobility for Field Service provides information on spare parts requirements for the job, and in addition, allows parts to be issued from their van stock, requested from the main warehouse, or purchased with delivery options to various locations. The technician’s labor time can be reported along with any miscellaneous costs such as hotels or meal costs. The equipment’s meter readings can be collected and used to reschedule future maintenance on the equipment, as well as to provide the basis for customer billing. A service error report can be created detailing the cause of the equipment problem, and detail how it was repaired. During closure of the assignment, the technician can capture the customer’s signature and comments and sign off on the assignment. Infor Mobility for Field Service also supports two-way integration to the Infor Document Management solution, allowing electronic messages to be sent to and from the technician’s device (useful in cases such as equipment damage) and automatically transferred back to the Infor M3 ERP solution. Infor Mobility for Field Service fully supports capturing and managing photos and videos as an integral part of the field service process. Technicians can document equipment status, repairs, and other important visual information directly within the app, improving accuracy, transparency, and communication throughout the service lifecycle.