TeamViewer Assist AR (Pilot) vs Real Assist

Use this app to receive remote assistance for all kinds of equipment, machinery, and infrastructure issues. • Simplify troubleshooting and improve productivity by showing the problem instead of just telling about it. • Receive real-time service and support from your remote experts • Your experts see what you see and annotate with 3D markers that stick to real-world objects • You can even share your knowledge by creating video tutorials for training purposes Key Features: • Remote camera sharing and real-time video streaming • HD VoIP • 3D annotations • Highest security standards: 256 Bit AES session encoding, 2048 Bit RSA key exchange • Plus so much more… TeamViewer Assist AR is the #1 choice for visual and remote guidance of field service technicians. Information on Mandatory Access ● Camera: Necessary to generate video feed on the app Information on Optional Access* ● Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access.

Real Assist is an AR-based Remote Assistance Cross-Platform solution that enables the enterprise to leverage efficient, schedule-based and AR-enabled capabilities with live annotations for providing remote and virtual support. Real Assist supports three roles 1. Host/ Operator who shares camera feed and receives support, 2. The instructor who provides virtual support and augments rich contents on real-time feed received 3. A spectator who participates in session as a viewer without any controls. Real Assist is equipped with more than 16 different animated 3D annotations to provide highly interactive capabilities for remote support or assistance. Each annotation control can be disposed of automatically after its rendered or can stay on screen as long as the instructor would like to. During the live support sessions, the host can reconfigure annotation as well. Real Assist uses the device’s native camera and renders as an overlay with rich 3D and 2D contents. Such AR-based assisted support sessions are connected with multiuser video and audio calls. Real Assist is built for and deployed on cloud infrastructure for greater scalability, security and high uptime. Key Features: AR-based real-time Remote Assistance Schedule support calls or sessions for multiple users Invite team members in support calls Add up to 5 members per session Supports 3 different roles for better discussion & control Attend as a supported host, on-field operator or spectator Supports role swapping in ongoing Session On Cloud Session Recording