My Hotel Key vs BUFF311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Hotel Key
Unlock your hotel room door directly from your smartphone. This app eliminates the need for physical keys by providing secure digital access after online ID verification. Enjoy a seamless and convenient check-in experience.
- Unlock hotel room doors with smartphone
- Digital key sent to the app
- Eliminates lost or stolen physical keys
- Secure online ID verification
- 24/7 easy access
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Bypass lines at the front desk and simplify guest room access with the power to unlock your hotel room door using your own personal device with My Hotel Key. Get a digital key sent to the app from your hotel, and you can forget about lost or stolen keys and keys that lose their magnetic imprint. With online ID verification, My Hotel Key ensures secure easy access 24/7. Note: My Hotel Key can only be used with hotels that support the app powered by Agilysys.
BUFF311
Report city issues, request services, and access information for the City of Buffalo. Track the status of your requests and engage with local officials for a better quality of life.
- Report city issues
- Request city services
- Track service request status
- Access city information
- Create user accounts
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Buffalo 311 provides access to City of Buffalo services, information, and non-emergency police services with the highest possible levels of customer service and satisfaction. BUFF311 is the mobile application for Buffalo 311. This application makes it easy for residents to report quality of life issues and other important matters to City of Buffalo officials who can help. Whether you are reporting potholes, concerns with a property, or requesting information about city services, BUFF311 is your go-to platform for efficient communication with The City of Buffalo. With an easy-to-use interface and intuitive features, BUFF311 aims to enhance civic engagement and improve residents' and visitors' overall quality of life. Key Features: - Create New Service Requests: Report issues like potholes, streetlight outages, or damaged sidewalks directly from the app. - Create Account: Users can register for an account to personalize their experience, allowing for seamless tracking of service requests and efficient communication - Track Status of Requests: Stay informed about the progress of your service requests in real-time, from submission to resolution. You can also see the status of other requests around you. - Find Information: Access information about city departments, facilities, and services to better understand the resources available and how to utilize them effectively. Download the app today!
Screenshots
Verdict
The clearest difference is rating: BUFF311 at 2.7 against My Hotel Key's 1.6. BUFF311 also leads on iOS requirement (12.4 vs 15.6). My Hotel Key's advantage is update cadence (every 3 months vs every 9 months). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BUFF311 holds the better App Store score, 2.7 against 1.6. Both are backed by a comparable volume of ratings — 7 and 6 respectively. Written reviews complicate that: 6% of My Hotel Key's written reviews are positive against 0% of BUFF311's, so the app with the better star average is not the one people write more warmly about.
My Hotel Key ships an update every 3 months, BUFF311 every 9 months. The most recent releases landed on November 2, 2026 and October 30, 2026 respectively.
| Parameter | My Hotel Key | BUFF311 |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (7 ratings) | 2.7 (6 ratings) — better |
| Positive reviews | 6.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 7 — better | 6 |
| Update frequency | Every 3 months — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 15.6 | 12.4 — better |
| Further details — not scored | ||
| Size | 36 MB | 37 MB |
| Age rating | 4+ | 4+ |
| Developer | Agilysys NV, LLC | City of Buffalo |
Customer experience
My Hotel Key
BUFF311
Bugs and requests
My Hotel Key
Reported bugs
22 issues- App does not work for room access
- App crashes when trying to use digital key
- Camera fails to focus or scan ID/license
- Credit cards with expiration dates before May are not accepted
- Cannot share digital key with others
Show 17 moreShow fewer
- App requires driver's license photo
- App gets stuck on startup or authentication screens
- Virtual key does not load or work
- App crashes when pulling up a key
- Camera on iPhone 14 Pro cannot focus
- App crashes when trying to use the key
- App crashes when pressing 'use digital key'
- App displays 'reservation already used by another device'
- App says 'you are not checked in' despite confirmation
- App fails to recognize reservation
- App requires data coverage to function
- App won't take selfie or match face to ID
- App shows blank screen with only refresh button
- App states 'minor bug fixes' but still doesn't work
- App cannot be used on multiple devices
- App states no reservation found
- App requires rotation and flipping for door access
Requested features
9 requests- Fix the app so it actually works
- Improve camera focus for ID scanning
- Allow key sharing
- Fix credit card expiration date bug
- Remove unnecessary license requirement
Show 4 moreShow fewer
- Improve app navigation
- Develop own app for Grazie
- Ensure app works on all devices/OS versions
- Better error handling and user guidance
BUFF311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
My Hotel Key
No in-app purchases
BUFF311
No in-app purchases
