eLation Technician vs RTC Voice Cloud

The eLation Technician app allows technicians for telecommunications companies the opportunity to manage and diagnose customer information in the field on their devices. Businesses using the eLation software from Innovative Systems will be able to integrate with our system to search for customers, diagnose customer equipment, modify device settings, and manage Map Data for their customers.

RTC Voice Cloud is a SIP softclient that extends VoIP functionality beyond the land line or desk top. It brings features of the CSS platform directly to end-user's mobile devices as a Unified Communications solution. With RTC Voice Cloud, users are able to maintain the same identity when making or receiving calls from any location, regardless of their device. They are also able to seamlessly send an ongoing call from one device to another and continue that call without interruption. RTC Voice Cloud grants users the ability to manage contacts, voicemail, call history and configurations in a single location. This includes the management of answering rules, greetings, and presence, which all contribute to more efficient communication. We utilize foreground services to ensure uninterrupted calling functionality within the app. This is essential to maintain seamless communication even when the app is running in the background, preventing microphone disconnection during calls.