My Vadodara vs e

My Vadodara is a unique mobile app that includes basic features of a citizen-centric app (city information, complaints creation, property tax payment, etc.) and also focuses on interactive and live services that make the citizens feel responsible and empowered. • Citizens can post complaints or concerns in My Vadodara app using GIS technology i.e. they can click a photograph of the concerned issue and post a complaint without providing any more specific details. The concerned officer of Mahanagar Palika receives the complaint with a red tag which converts into a green tag only after the issue has been resolved. • A Panic button has been provided in the app for the safety of women and senior citizens. Upon pressing this button in an emergency, an SMS will be sent to the person’s family or friends so that help can reach them promptly. • As part of the e-Governance activity, different taxes and facilities like fire, water, drainage etc. in addition to Property tax are also included. • The app provides information about the location of public toilets, dustbins, garbage collection vans as well as routes of the city buses. • Citizens can connect with various Social Media channels of Mahanagar Palika using this app to resolve their concerns, to get new information as well as provide suggestions and feedback to them. • Citizens can get all the information about the time, date and location of public events such as cultural activities, exhibitions or plays scheduled in the city. • Vadodara has many world-famous places of historical interest. The app uses beacon technology to give the users a live experience of these heritage places with live messages, photos, audio, video etc. • Sayaji Baug is the oldest garden of Vadodara and is home to a wide variety of trees; among which, many are unique. These unique trees have been tagged with QR codes; when scanned, give all the botanical information about them including photographs. This information will be useful for students, botany enthusiasts as well as nature lovers. A similar approach has been taken in the zoo to provide information about the animals. Botany Data Credits: Dr. Nagar, M.S. University.

Gujarat is one of the leading states in the implementation of key e-Governance infrastructure, polices and projects. The State’s approach can be best summed up as “Think Big, Start Small and Scale Fast”. The three fundamentals that characterize Gujarat’s e-governance initiative are: Responsiveness, Transparency, and Accountability. At the State Level eNagar Portals were designed and developed for online citizen centric services to urban local bodies. eNagar project provide a wide range of services to the citizens such as Shops and Establishment, Registration of Marriage, Building Permission, Professional Tax, Hall booking ,Property tax, Estate Management, Fire & Emergency, Complaints and Grievance, Water & Drainage etc.. with online payment gateway facilities. eNagar project has transformed the way citizens perceive the administrative machinery. Irrespective of the place of habitation, a citizen can visit the e-Nagar portal online for availing end to end citizen centric services. Citizens can submit the application by payment of required fees/taxes/charges and can obtain online registration/ certificate etc. The objective of the project is to provide a single window for setting up of common Information, Communication and Technology (ICT) infrastructure by the State Government. It is a centralized solution to bring a cost & time efficient, transparent and scalable web based citizen centric service and solution for ULBs along with tailoring of existing applications of various ULBs to this centralized platform. 1. Benefits to Citizens • Improve quality of Citizen Service- 24x7 access with optimal effectiveness and transparency in online service delivery • Online payment facility for Taxes, certificates and other services • Digitally signed certificates/documents online • Online tracking of the application real time • Maintaining auto Citizen Charter and auto escalations • Mobile enabled application with SMS/email integration • Proactive information releases like Taxes Dues, Renewal, expiry of certificates/services • Effective Online complaints & Grievance Redressal Mechanism