Smy Pass vs Frontline Workplace

SMI's customers can take advantage of the countless benefits coming from information & computing technology by using Smy Pass, the new Internet-based service of after-sales technical support. Smy Pass is an App clustering in a dedicated area all of the on-line services for after-sales support, from where SMI customers, after logging-in, can also access anytime on real-time an ever-updated database of technical information relating to the machine they have purchased. The range of services offered by SMI is constantly evolving and includes solutions meant to quickly and effectively respond to the requests of on-site and on-line technical assistance, of machine updating and of staff training; SMI service areas involved in their satisfaction are: Technical Support, Spare parts & Upgrades, Manuals and Training.

Guide Your Frontline Workforce with Augmented Reality Workflows and Remote Support: • Digitalize and streamline processes for frontline employees, in desk-free workspaces with AR-guided workflows, seamlessly integrated with mobile devices, increasing your productivity, efficiency, and quality along the entire value chain. Faster to the solution with xAssist on mobile: • xAssist makes the work of your service staff and technicians easier with interactive features, augmented reality, and remote support from experts. Shorten downtimes and optimize your service processes. Information on Mandatory Access • Camera: The Camera is used for several purposes: Create the video stream for a video communication session, scan QR codes during session establishment and record video tutorials Information on Optional Access* • Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access. ___________________________________________________________ xAssist Features: • Live Video Calls • Multi Conference • Live-Pointer • Text Chat with Translations • Whiteboard & Markups • Service Reports & Service Cases • Screen Sharing • Video-Recording • Warning Signal • Guest Invitations • User & Permission Management • Two-Factor Authentication • 256 Bit Encryption • Workflow Integration ___________________________________________________________ Learn more about Frontline: https://www.teamviewer.com/en/frontline/