Customs Duty Verification vs MyFirst Support

General Department of Customs and Excise of Cambodia (GDCE) presents its strong commitment to protect and facilitate all stakeholders involving trade. Vehicle importation document is the only document to prove the legal importation into the Kingdom of Cambodia. This app will serve as a verification tool for everyone to verify if the vehicle importation document is valid. You can also report any irregularities to GDCE through the app anywhere and anytime in order that GDCE is able take actions promptly. Thank you for using the app.

What’s New? Our MyFirst Support portal is an integral part of our service offering. The user-friendly platforms both website and mobile app allow you to manage your support cases efficiently, track progress in real time, and generate detailed reports. Whether you need immediate technical assistance or proactive maintenance, MyFirst Support ensures that you have access to the help you need, whenever you need it Main Features Create Case: Open a case to receive assistance from our technical experts. Tracking Case: Easily track case status, progress, and aging days. Case Template: Save a new case submission template for future use. Report: You can export reports for each case and view the portal's dashboard. With regional support centers in Phnom Penh, Siem Reap, Lao PDR, and Myanmar, our 24/7 call center is always on hand to assist you. Our team of experts is ready to address any issues you may encounter, ensuring that your operations run smoothly and without interruption. Our commitment to service excellence is reflected in our high client retention rates and the positive feedback we receive from our customers. We believe that by providing exceptional support, we can help our clients achieve their business objectives and build long-term, mutually beneficial relationships. How do I register on MyFirst Support? To create an account on MyFirst Support, contact your First Cambodia's service Sales Representative or Call Center. If someone else in your organization has already registered on MyFirst Support, contact them to create a user login for you. Can I create a case without a MyFirst Support account? No, you must register as an authorized member of your organization before opening a support case. We recommend signing up for a MyFirst Support account as soon as possible so that you will already be authorized. Technical Support Phone: (+855) 23 961 111 Email: support@firstcambodia.com.kh MyFirst Support: https://support.firstcambodia.com.kh