Bizerba Augmented Services vs RISE Remote Service

“A picture is worth a thousand words” - increase the productivity of your systems with the targeted use of My Bizerba AR technologies. The Bizerba Augmented Services App offers you: - Live video and audio streaming to support your DIY service processes - Laser pointer in live video to identify parts and objects within your devices - White board and still image capturing with elements of Augmented Reality for detailed collaboration between you and our experts - Joint working and collaboration on white board and still image - Multipoint calls with several participants and experts - Text Chat for quick information exchange - Easy and intuitive operation - Simple installation Bizerba Augmented Services provide live video and voice communication from your on site staff to our Bizerba specialist. White board and still image functionality combined with simple elements of Augmented reality makes the app an ideal solution to increase your system availability. The only requirement to run the Bizerba Augmented Services App is a smartphone / tablet, laptop with camera and an internet connection. The App is also well applicable on certain smart glasses. The image quality is especially optimized for service and maintenance. To keep full control of all content, the Bizerba Augmented Services App is secured with the latest encryption technologies.

With RISE, you can take your remote service in mechanical and plant engineering to the next level. Because there is much more behind it than just a software solution for providing occasional remote support. RISE digitizes the entire service process between all stakeholders involved. Whether end customers, dealers or service partners - with RISE Remote Service, you can offer fast and effective support for technical problems and facilitate escalation across multiple service levels - without waiting times, without media disruption and without any loss of quality. This makes global collaboration and remote support even faster and more efficient within your entire service organization. The most important functions at a glance: - RISE provides an overview of your complete asset base. This gives your service technicians, service partners and customers easy access to your machines. - RISE maps your organizational structure and thus links all stakeholders involved even more quickly and easily. - All those involved can access a complete history of the service cases processed to date in order to solve technical problems even faster - Contacting the help desk has never been easier. Thanks to the automatic transfer of asset data, the right employee can start providing support immediately. - Customers and operators receive effective support via interactive chat. Write messages and