Infor MFS Cloud vs VisionLink™

Infor Mobility for Field Service Cloud Edition is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor M3 CE and can be used in both online mode while connected to a network or in offline mode where connectivity is not available or not permitted. Infor Mobility for Field Service Cloud Edition allows the technician to pick up assignments on their mobile device and then set various statuses throughout the life of the assignment. Checklists can be attached to the assignment and used, for example, as pre-start safety checks. Infor Mobility for Field Service Cloud Edition provides information on spare parts requirements for the job, and in addition, allows parts to be issued from their van stock, requested from the main warehouse, or purchased with delivery options to various locations. The technician’s labor time can be reported along with any miscellaneous costs such as hotels or meal costs. The equipment’s meter readings can be collected and used to reschedule future maintenance on the equipment, as well as to provide the basis for customer billing. A service error report can be created detailing the cause of the equipment problem, and detail how it was repaired. During closure of the assignment, the technician can capture the customer’s signature and comments and sign off on the assignment. Infor Mobility for Field Service Cloud Edition also supports two-way integration to the Infor Document Management solution, allowing electronic messages to be sent to and from the technician’s device (useful in cases such as equipment damage) and automatically transferred back to the Infor M3 ERP solution. Infor Mobility for Field Service Cloud Edition fully supports capturing and managing photos and videos as an integral part of the field service process. Technicians can document equipment status, repairs, and other important visual information directly within the app, improving accuracy, transparency, and communication throughout the service lifecycle.

Manage your entire fleet – both Cat® and non Cat assets – with easy access to your equipment's data. VisionLink™ provides you with tools that can help make your operation more productive and efficient. VisionLink allows you to increase production, control costs, improve operator performance and even provide a safer operation for both Cat® and non Cat assets. The new VisionLink app blends features from VisionLink Unified Suite, My.Cat.Com and the Cat App into a single convenient offering. It improves customer experience, user workflows while leveraging a consistent data source. Other features include: - Compatibility with mixed fleets, providing full fleet visibility - Connectivity offerings for users of all sizes and industries - Up-to-date asset tracking, including location, operating hours, fuel levels, and overall utilization - Improve operations with working and idle segmentation of runtime and fuel usage - Monitoring of equipment health, fault codes, fluid analysis and inspections - Planned Maintenance tracking for all assets, including non-subscribed and non-powered equipment - Convenient in-app parts ordering and service requests - Ability to download Inspection reports - In-App QR scanning compatability The new VisionLink also provides a much more intuitive user interface, improved application performance and more efficient integration of Cat SIS, SOS, Cat Inspect and Preventative Maintenance modules. Download the VisionLink app today and take your operation to the next level.