FluentWorks vs IU Customer App

Fluent helps interpreters stay organized, informed, and ready for the workday. Interpreters can use Fluent to view upcoming appointments, respond to new offers, review assignment details, receive real-time updates, confirm their daily schedule, track time, and complete appointment records directly from their phone. Customer signatures can also be collected when needed. Fluent is built for interpreters who need a simple, reliable way to manage appointments and stay prepared throughout the day. Access to Fluent is provided through participating agencies and organizations. Interpreters can sign in once they have been invited to use the platform.

Interpreters Unlimited (IU) has launched a smart phone app exclusively for booking language services. The IU app is used to book and deliver interpreter services anywhere they are needed, in person or virtually via video or phone. With the IU app, customers have access to the entire pool of IU’s contracted linguists, over 10,000 of them, covering 200+ languages including American Sign Language (ASL). The app is custom designed and developed by IU, as one of the largest Language Service Providers in the United States, for their clients and contracted interpreters specifically. It uses IU’s proprietary auto scheduling system on the back end which can book a linguist within minutes. All appointment management is handled completely inside of the app, customers simply input the details of their event and the app goes to work. Some benefits of the app include: -Link the app to a specific company and location. -Existing IU clients can schedule an interpreter by simply logging in with their account email address and the app will automatically link to the account’s specific contract terms. -Requests can be placed the same as they normally would be via the phone or website. -Event numbers are provided and can be seen in the account queue, log in to the portal on any computer and see it there. -Customers can see past, present and upcoming assignments right in the app. -Push notifications pertaining to assignments are provided. -Ability to call the IU office and have the IU team look at requests live in the system. -A secured environment and secure system. The IU app is an ideal tool connecting interpreters with businesses and professionals who need languages services for everything from law firms and courts to education, healthcare, insurance, and everything in between. Users only pay for the interpreting services that they schedule through the app. With no sign-up fee, no usage fee, and no monthly charge to use, the IU app is the ultimate tool for professionals and their businesses when language services are needed.