MCS Mobile Work Manager vs Naviam Vendor

Mobile Work Manager is a facility management field service app. Built on the MCS IWMS platform, the mobile app enables technicians to efficiently manage work orders on the go and complete tasks faster and better. Key capabilities • Intuitive user interface and personalized information • Work order overview with picture ribbon, task calendar, geo map • Work order and resource status, viewing and editing of details • Creation of new work orders on the fly • QR code scanning to identify objects and locations • Fast access to equipment data (incl. full maintenance history) and related documents • Easy tracking of time (start/stop timer) and consumption of materials • Possibility to take work orders offline in case of a weak signal in the field • Storage of GPS coordinates for traceability • Interactive checklists for in-field task guidance and quality control • Digital customer sign-off Minimum supported MCS versions 16.0.346 17.0.136

The Naviam Vendor app allows organizations to extend mobile work management tools to their outside vendors performing requested services, anywhere. MANAGE VENDORS LIKE YOUR OWN WORKFORCE Service vendors are an important part of your workforce, but it is challenging working with them when it comes to efficient work request assignment and scheduling, awareness of on-site presence, work status updates, and integration of completed task details into your EAM. The tools for managing an extended workforce just haven't been there. That’s why we created Naviam Vendor. Naviam Vendor enables your organization to manage service vendors like an extension of your own workforce. EXTEND YOUR WORKFORCE ENGAGE & MANAGE VENDORS SET CLEAR EXPECTATIONS IMPROVE VENDOR RESPONSIVENESS ACCELERATE REQUEST RESPONSE SIMPLIFY VENDOR DATA CAPTURE IMPROVE VENDOR TIMELINESS GENERATE & MONTIOR KPIs Naviam Vendor Key Features SIMPLE REGISTRATION PROCESS Using a simple one-time registration process, you and your vendor partners can get started with Naviam Vendor in just minutes CHECK-IN & MAPPING If supported in your facility, vendor technicians can check-in via NFC or by scanning location/ asset barcodes. Maps guide technicians to service locations, and you can see where checked-in technicians are at any given time. DEEP LINK INTEGRATION Naviam Vendor works as a standalone solution or in concert with the other Naviam apps. Naviam Vendor can be launched from both the Naviam Planner and EZMaxMobile By Naviam apps, eliminating the need to jump between apps. INTEGRATES WITH ANY EAM Naviam Vendor integrates seamlessly with IBM Maximo® and other popular Enterprise Asset management (EAM) systems, eliminating “off-system” data and documents. Everything from request initiation to the final work performance details, as well as any messages, pictures, videos, or documents, are stored to your EAM. PERFORMANCE KPIs Measure vendor performance throughout the entire cycle, including Average Time to Initial Response, Work Acceptance Rates, and Technician On-Time Arrival. KPIs are shared with your vendor in real-time, so everyone knows the score. ONE TO MANY Naviam Vendor allows you to work with as many vendors as you like, and allows you see all vendor assignments at a glance, including a filterable calendar view. Vendors are able to use the app to work with all clients using Naviam Vendor, and can see all assignments. SEPARATE AND SECURE Naviam Vendor prevents service vendors from ever accessing your EAM. Instead, encrypted information is pushed and pulled from the Naviam Vendor Cloud using access tokens. Short-lived authentication tokens control access to the app, so technicians that do not have current assignments are denied access. REAL-TIME AWARENESS Maintain real-time awareness of when a work request is reviewed, accepted, modified, confirmed, and assigned. Know when the technician arrives on-site, when work status changes, and when the task is completed. All task details are captured for your EAM system, and can be viewed in the app by you and your vendor at any time. CLARITY ON SCOPE OF WORK & TIMING Since your vendors aren’t always available where and when you need them, Naviam Vendor makes it easy to negotiate dates, times, and scope of work. With work details clarified and confirmed with your vendor before work is authorized, expectations are always aligned. INTUITIVE UI Simple, uncluttered screens and guided workflows make it easy for vendors to respond to new requests, schedule authorized work, and assign technicians. Technicians can easily check-in, message with their co-workers, report work updates, and documents task completion. User training is minimal, and the Naviam Vendor app can also be launched directly from any push messages received. REQUEST A DEMO Let's talk about how Naviam Vendor can transform your service center. Give us a call at or 781.213.1166 contact us at sales@interprosoft.com.