FirstLoad vs Serviceware Resources

FirstLoad is a tablet-based app that enables real-time feed of requirements and load plans to the ground handler. FirstLoad helps automate aircraft loading and ramp clearance activities directly at the cargo door. It reduces the need for manual intervention, thereby eliminating errors and cutting down processing time. As such, combining FirstLoad with FirstBag, Zafire’s baggage reconciliation system, provides a complete end-to-end baggage tracking solution. FirstLoad Light will: • Allow load supervisors to be created within a back office environment with passwords, security roles, and airline restrictions. • Allow load supervisors to log in and be presented with a list of flights and flight details • Allow load supervisors to see the load status of all flights and to initiate load activities against a flight, assuming they have the necessary privileges. • Allow load supervisors to confirm aircraft registration details before being able to start operations. Failure to match registration details with the information from Load Control will require a call to Load Control to issue a new LIR. • Allow load supervisors to see the offload instructions for the flight if available • Allow load supervisors to see the current Load Instruction Report, automatically retrieved from Load Control, and its edition number. • Allow load supervisors to adjust and confirm the bag counts whilst the flight is being loaded. • Allow load supervisors to add bags to a non-empty compartment within agreed tolerance limits. • Allow load supervisors to confirm that the correct cargo has been loaded. • Restrict load supervisors from adjusting cargo weight or adding cargo. • Allow cargo for certain airlines to be relocated to another compartment. • Allow compartments for certain airlines to be individually ramp cleared. • Allow the operator to finalise the flight. • Capture the name, staff number and signature of the load supervisor that is finalising the flight.

With the Serviceware Resources app it is easy to consult your current schedule and to record all your times and activities. The Resources app is the mobile environment to manage your agenda and activities, so you always have everything at hand. From the module 'My Agenda' you can consult today's schedule (or any other date) and read more information per planned item. You can also easily register the start and end of each entry by clicking on the start or stop button. Depending on the installation of Serviceware Resources at your organization, a mobile form (dynamic form) may also be linked to the registration. If necessary, you can transfer appointments to colleagues. The 'My Agenda' module is also available off-line, so you can keep on working at all times! You can also add appointments yourself via the app. In the module 'My Schedule’ you can see which shifts are planned for you. From the module 'My Clients' you can look up the clients for which you are authorized, plan an appointment or immediately start a registration. An overview of all your registrations, including totals, can be found in the 'My Registrations' module. You can submit your hours per day for approval. From the 'My Expenses' module you can declare and submit any expenses incurred or have your travel kilometers calculated automatically based on your registrations. The menu on the top left of the home screen gives you access to the ‘Locations’ module where you can find all the information about the locations of your organization. Using the strip balloon at the top right of the screen leads you to the communication module. Here the messages from your planner, manager, colleagues or the system are grouped and displayed. You can easily get in touch with colleagues via the telephone book. Serviceware Resources is used at medical laboratories, thrombosis services and diagnostic centers, amongst many others. Serviceware Resources is mainly used within healthcare but also at many organizations outside the care with an extensive field service. New versions of the Resources app are regularly released, so make sure you always use the latest version of the app. Please note: the options of the app depend on the Resources configuration at your organization! How to start using the Resources app? 1. Download and install the Serviceware Resources app on your iPhone. 2. Do you already have a Resources account? Provide the company code of your organization and log on to the app with your Serviceware Resources account details. 3. Then follow the steps to set up two-factor authentication. 4. Do you not have a Resources account yet? Request your login details from the Serviceware Resources administrator of your organization. Then follow steps 2 and 3. Feedback? Yes please! We hope you enjoy the Resources app. We look forward to receiving your review. Do you want to share something directly with us? Please contact us via contact@serviceware-benelux.com