Comparison

123NET Softphone vs Ascend UC

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

123NET Softphone

This mobile application allows 123NET customers to use their Hosted IP PBX service from anywhere. It integrates with your existing desk phone service, enabling calls and communication on the go. Requires an active 123NET account and specific service purchases.

Highlights
  • Hosted IP PBX integration
  • Mobile desk phone functionality
  • Seamless call management
  • Remote communication
  • Business VoIP solution
Features
Read full description

The 123NET Softphone is a mobile phone application intended for use by 123NET customers to integrate seamlessly with their Hosted IP PBX service, allowing them to utilize their desk phone from anywhere. In order to use this application you must: 1. Have an account with 123NET. 2. Have Hosted IP PBX services with 123NET. 3. Purchased Softphone Seats with 123NET Hosted IP PBX Services. Once downloaded, you will need to contact your Systems Administrator, or the 123NET NOC at 888-440-0123 for assistance with creating an account and logging in.

About

Ascend UC

This app transforms your mobile device into a powerful collaboration tool. Make calls, chat with colleagues, join meetings, and manage voicemails from anywhere. It integrates your business phone number and offers AI assistance for daily tasks.

Highlights
  • Mobile business phone extension
  • Real-time team chat
  • AI-powered assistant
  • Meeting hosting and joining
  • Voicemail transcription
  • Advanced call management
Features
Read full description

Ascend UC 4+ Ascend Cloud Communications On-the-Go Download the Ascend Mobile App for use with Ascend UC so you can call, chat, meet, and more, anywhere work takes you. The Ascend Mobile App transforms your mobile phone into an essential collaboration tool, making teamwork on-the-go easier than ever. Place and receive calls, see who is available, chat with colleagues, host or join meetings, and manage voicemails all from one application – anytime, anywhere. Never Miss Important Calls Extend your business phone number and extension to your mobile phone, so you can place and receive calls on the go or even transfer calls from your desktop phone to your mobile device – seamlessly, without interruption. Easily Collaborate From Anywhere Your desktop chat is synchronized in real-time with your mobile device so you can stay connected and continue conversations no matter where you are. Now, with Ascend AI Assistant, you can effortlessly access information and simplify your daily tasks using the power of generative AI technology. All Your Important Collaboration Tools Right on Your Mobile Device, Including: • An integrated, searchable corporate contact list • One-tap calling of your contacts • One-tap calling into conference bridges • The ability to manage multiple calls at once • Voicemail transcription • Advanced calling features: • Call transfers – blind and warm • Call Flip – quickly flip between mobile and desk phone during active calls • Call Forwarding – allows greater flexibility to customize call flows based on specific, predetermined schedules, number of rings, and routing instructions to other users or phone numbers • Team chat and messaging • Ascend AI Assistant – an integrated generative AI tool, that provides quick, helpful responses to a variety of tasks via Ascend chat • The ability to host and attend meetings • The ability to securely access and share files (requires Ascend Files Mobile App) IMPORTANT: The Ascend Mobile App requires an Ascend UC account. * LEGAL DISCLAIMERS 1. It is important that you understand the 911 policies before using this product. For more information on these policies, please see https://www.serverdata.net/legal/911Notifications-VTS.pdf 2. Call quality may be affected when using Wi-Fi or Cellular Data. 3. International and roaming data charges from your mobile carrier may apply. 4. You are responsible for ensuring that all call recordings comply with any applicable federal or state law (including consent requirements.) 5. By downloading Ascend UC, you agree to the terms of the End User License Agreement and acknowledge that you accept the Privacy Policy, and the AI Policy and Notifications within the following links (see https://serverdata.net/legal/eula.aspx, https://www.serverdata.net/legal/privacy-policy.aspx, and https://www.serverdata.net/legal/ai-policy-notifications.aspx).

Screenshots

123NET Softphone4 screens
Ascend UC4 screens

Verdict

The call

The clearest difference is rating: Ascend UC at 5.0 against 123NET Softphone's 4.3. Ascend UC also leads on update cadence (monthly vs every 10 months). 123NET Softphone's advantage is ratings volume (98 vs 6) and iOS requirement (15.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Ascend UC holds the better App Store score, 5.0 against 4.3. That said, the two scores are not equally well evidenced: 123NET Softphone has 98 ratings behind it against 6, so its average is the more settled of the two.

UpkeepUpdate frequency

123NET Softphone ships an update every 10 months, Ascend UC monthly. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.

Scorecard4 real differences · 6 level
123NET Softphone versus Ascend UC: the parameters behind the verdict, then further details
Parameter123NET SoftphoneAscend UC
PriceFreeFree
Rating4.3 (98 ratings)5.0 (6 ratings) — better
Positive reviews—100.0% of reviews
Number of ratings98 — better6
Update frequencyEvery 10 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.0 — better17.0
Further details — not scored
Size114 MB149 MB
Age rating4+4+
Developer123.Net, Inc.Serverdata.Net, Inc.

Customer experience

123NET Softphone

All ratings89 ratings
Positive80.9%
Neutral7.9%
Negative11.2%

Ascend UC

All ratings6 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

123NET Softphone

No in-app purchases

None

Ascend UC

No in-app purchases

Questions

Is 123NET Softphone free?
123NET Softphone is free to download, with no in-app purchases.
Is Ascend UC free?
Ascend UC is free to download, with no in-app purchases.
Which has better reviews, 123NET Softphone or Ascend UC?
Ascend UC is rated higher. 123NET Softphone averages 4.3 out of 5 from 98 ratings, while Ascend UC averages 5.0 from 6 ratings.
Do 123NET Softphone or Ascend UC have ads?
Neither 123NET Softphone nor Ascend UC shows ads.
Which is updated more often, 123NET Softphone or Ascend UC?
123NET Softphone ships an update every 10 months, and Ascend UC monthly. Most recently, 123NET Softphone was updated on October 24, 2026 and Ascend UC on October 27, 2026.

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