The Review Machine vs TECOBI App

The Review Machine The Review Machine puts participating businesses and professionals in control of the review process. The Review Machine allows businesses to request customer reviews at the point of service. Activated users of The Review Machine can send their customers a text or email requesting the customer to submit their review. The Review Machine contains its own built in text and email servers so the business owner's phone number or email address is never seen by the recipient. The activated user can choose up to 3 different review sites to post the customer reviews. Google, Yelp, Facebook and literally hundreds of other industry-specific sites can be used by The Review Machine to post reviews. If the customer is inclined to give a negative review – below 4 stars – the customer is redirected to a form instead of a review site. On this form they can give their contact information and an explanation of why they are dissatisfied. The contents of the form are emailed immediately to the business owner who can contact the dissatisfied customer and attempt to resolve the issue and convert the dissatisfied customer into another 5 Star Review App Features: – Requests reviews through text messages and emails. – Submits customer reviews directly to the review sites chosen by the business or professional using the app. – Contains it's own text and email servers so user's phone number and email address is kept private. – Will not direct a review under 4 stars to review sites. Bad reviews are redirected to a contact form for resolution with business owner. In order to use this application, businesses will need to enroll for activation.

TECOBI connects dealership customers, conversations and staff. Requires a TECOBI account. Features depend on store setup, permissions and supported devices. 4.0 updates: - Dashboard: arrange/save cards, goals, sales pace and queues, supporting records, inbound call playback, appointment filters and AI Impact. - Pencils: cash/loan/lease editing, target-payment pricing, safer saves/quotes, weight recovery and labeled estimates, PDF controls, blank four-square worksheets and Dashboard pencils. - Appointments: searchable calendar/lineup, closed-hour shading, visit details, corrected statuses and CSV exports. - Auto Bot: enabled stores get page-aware customer catch-up, ongoing chat, live voice, optional Hey Auto Bot while open, historical notes, coaching, Go deeper, supporting records, waiting cues and feedback. - Daily Brief: configured stores can read or listen to a concise sales, AI, appointment, queue, staff and customer-priority recap with supporting records. - Auto Bots: searchable roster, guided setup, wait presets, testing/settings and Specials. - Messaging: Text/Email/Note tools, attachments, emoji/GIFs, saved replies, inventory lists and Pause; clearer bubbles/calls/dates, teammate read/view markers, internal reactions, scrolling and dictation. - Email: dealership branding, subjects/signatures, vehicle/finance/media/document cards, secure file links and sent-email previews. - Videos: Account/My Videos, public YouTube/Drive imports, editable titles/upload progress, blast/preset videos and recipient watch time/sections/sessions/alerts. - Documents: guided setup, field mapping, packages, signed-document viewing and 20 templates, including We Owe, delivery, test drive, trade, insurance, receipts and English/Spanish FTC Buyers Guides. - Credit: clearer applications/Soft Pulls, confirmed Dealertrack results and RouteOne submissions/decisions. Bank sending requires approved setup. - Inventory/Trades/Desk Logs: vehicle/customer cards, sorting/date filters, visit totals, notes/details and unwind dialogs. - Reminders/Notifications: searchable grouped inboxes, quick reminder times, unread/mention filters, mark-all-read, accurate badges, video announcements and recovery. - Reports: charts/filters, searchable My Activity/Team Activity, completed Needs Calls and business-hour call wait, optional CSV emails and separate New Leads/Submissions when capture is enabled. - Users/Surveys/Settings: searchable layouts, per-store job titles/lead preferences, VIN/price/vehicle-link inserts and optional returning-lead/appointment-status call flags. - New Lead/Walk-in: clearer forms, address suggestions that keep suite details, existing-customer results and recovery after canceled ID scans. - Navigation: collapsible menus, saved customer-panel preferences and improved light/dark layouts and keyboard clearance. - Training/Tickets/Monitor: readable lessons/quizzes, ticket priorities/replies and searchable live activity. - API Access: scoped read-only integration tokens, request audits, public AI guide, phone lookup and pagination. - Store Transfers: approved stores preserve permitted history/opt-outs and stop the original store's follow-up. - CRM: better ELead/Fortellis/VinSolutions sync, first-price proof for connected ELead stores, acquisition routing and staff handoffs. - Customer links: mobile forms, Canadian phone validation, newest-year inventory, iPhone video fullscreen, branding and secure pencil previews. Connected website voice/chat uses verified vehicle cards and enabled form suggestions. - Mobile/sign-in: quieter loading, offline/retry/upload/audio states, update recovery, notification settings/calendar controls, email/text security-code choice, autofill and recovery/invitations. - Optional sign-in: Face ID/Touch ID in the new iOS app; desktop passkeys and password/security-code recovery. - Eligible mobile actions: notification replies when biometrics are disabled; app-icon Create Lead/Scan Driver's License shortcuts.