Field Desk 6 vs IssueID

Outstanding service in the field is the key to customer satisfaction. The Broom Street "Field Desk" mobile app for QAD gives field engineers anywhere, anytime access to relevant information from mobile devices. By bringing the right resources, knowledge, and information to the point of interaction, you can enhance the productivity of your field service engineers and improve the efficiency of service operations, while maximizing value from your QAD SSM Application. Field Desk 6 uses our new V6 of the web services for even more functionality! Business Challenges: • Deliver exceptional field service and maintain profitability • Improve efficiency and productivity of field service engineers • Make optimal use of Resources • Get Timely and accurate information from the field Business Benefits: • Raise customer satisfaction by meeting Service Level Agreements • Increase productivity of field service engineers • Lower Costs • Manage Spare Parts Inventory • Capture high quality Data with Real/Time Data collection at customer sites Features: • Alerts: o Notify Engineers of New Service Calls to Accept/Reject o Notify status of Material Orders • Review Calls: o Empower Engineers to view Critical Call Information to make timely decisions • Record Activity: o Record Call Activity such as ETA/Arrival/Labor/Expenses/Faults/Notes • GPS Integration: o Integrate GPS Capabilities of Device to Route you to the call • Record Images: o Using your Mobile Device Record/Capture Images related to your call • Order Inventory: o Need spare parts? Use your mobile Device to Order Inventory • Review Inventory: o Review your Field Service inventory and Make Cycle Count Adjustments as Needed • Install Base: o Review/Update your Installed Base Records

Transforming Landscape Management into a Collaborative, Profitable Experience. At the heart of IssueID lies a commitment to professionalizing and enhancing the landscape management experience. Our app is designed as a tool and a comprehensive solution that empowers you to document, sell, and plan landscape enhancements more effectively while identifying internal deficiencies. With IssueID, collaborate effortlessly with your customers on long-term property improvement plans, positioning yourself as the go-to professional in the industry. How It Works: • Photo-to-Job Conversion: Easily turn photos of landscape issues into actionable jobs. These are automatically added to the correct jobsite with pinned locations, allowing for efficient planning and online ordering by decision-makers. • Enhanced Sales Opportunities: By transforming individual issues into potential larger projects, IssueID helps increase your landscape enhancement sales, providing customers with a visual catalog of issues to aid in budget planning. • Map-Based Cataloging: Manage properties with an interactive map platform. This feature simplifies task prioritization and keeps all issues organized in one place for streamlined collaboration. • Seamless Online Ordering: Our intuitive online ordering and shopping cart capabilities centralize customer orders and information, making management and access a breeze. • Multi-Year Enhancement Plans: Assist your customers in envisioning their ideal landscape with comprehensive, cost-effective multi-year plans, adding a layer of transparency and organization to the planning process. Why IssueID? • Professionalize Your Approach: Establish yourself as an industry leader with a tool that elevates your service delivery. • Increase Revenue: Tap into enhanced sales opportunities and stop leaving money on the table. • Customer Delight: Offer your customers a unique, collaborative experience that meets and exceeds their expectations. Ready to transform your landscape management approach? Download IssueID today to step into a world of enhanced efficiency, elevated professionalism, and increased revenue opportunities!