MoKouran vs CSU

MoKouran is a proprietary App owned by the Central Electricity Board, Mauritius (http://ceb.mu). MoKouran offers a range of interesting functionality for both guests and customers who register their electricity accounts. With MoKouran, you can · Manage multiple electricity accounts · Add the Google Map location of each account · View your consumption trends · Download your account Statements · Download your bills · Pay your bills by credit card · Get notified before bill due dates · Report faults · View planned outages · Follow up on requests made in CEB offices · Make enquiries & register complaints For registration of an account, you need the following (amongst other details): · An email address · A CEB Business Partner number (available on CEB invoices) · A National Identity Card number · One of last 3 invoice numbers (available on CEB invoices) Any person having the above information can register an account. To use the App, the customer shall agree to a specific set of Terms & Conditions. For any query, please phone any CEB Customer Service Office (numbers are found at the back of CEB bills). - What is the purpose of your app? The purpose of the MoKouran app is an interface for CEB and its customers. - Who is the target audience? CEB customers - How do users obtain an account? Customer registers using his CEB business partner number, National ID number and latest invoice number - Is this app meant for internal distribution in your own company, in the company of one target client, or in multiple target clients’ companies? App is targeted for CEB customers - In which countries will this app primarily be distributed? In Mauritius - If this app is meant for internal distribution, will the app be accessible by both internal and external partners? Or will it be exclusive to in-house employees? App is for CEB customers - Does your app access any paid content or services? No - What are the paid content or services, and what are the costs? Not applicable - Do individual customers pay for the content or services? No - If no, does a company or organization pay for the content or services? App has been developed by third party for CEB customers to interact with CEB. - Where do they pay, and what's the payment method? Not Applicable - If users create an account to use your app, are there fees involved? There are no fees involved.

The CSU Mobile App is an interface which is part of the software ecosystem of the Citizen Support Unit, Mauritius and it allows citizens to transmit their requests to ministries, departments, parastatals and Local Authorities through this mobile service wherever they are by clicking on their mobile phones provided they have internet connections. They will also be able to keep track of their requests through a ticketing system. This tool is an innovative solution which will improve the services in the public and parastatal bodies and it will also empower public officers to do their jobs more effectively and efficiently. The aim is also to increase the rate of success in restoring these complaints. Features: • Request • Feedback • Media • Publications • Stats • Citizens Advice Bureaus • Post Offices