StoreForce Classic vs Tulip Clienteling

StoreForce mobile app is the app designed for Retail Operations on-the-go. It provides you with real-time insights from across your Retail estate, the ability schedule staff and run time and attendance, assign tasks, view reports and much more. Key features: • Real-time KPI dashboards; • Sorting by standard and alternative hierarchies; • KPI Statistics; • Complete At-a-Glance functionality (including Task, Events, Rankings, Store Profile Reports, and Messaging); • Ability to complete your Store Visit reports • In-app viewing of Published reports; • Store Scheduling and Time & Attendance. IMPORTANT. In order for you to use this application, the following must be considered: • Your employer must be a StoreForce client; • Your employer’s StoreForce Installation must be configured to allow access from mobile devices; and • Mobile Access must be switched on for you as an individual user. ABOUT STOREFORCE. StoreForce provides Specialty Retailers with the Essential Toolset they need to manage day-to-day Retail Operations, drive Employee and Store Performance, and increase Company Revenue. The StoreForce Solution combines labor scheduling, time & attendance, real-time KPI analytics and statistics, target management, task management, and a full-featured business intelligence solution into a single, mobile Software Toolset built for everyone from the Store Manager to the CEO. StoreForce Tablet is an extension of the web-based StoreForce Application that offers select features and functionality for Operators on-the-go.

Tulip’s Clienteling is a customer relationship app focused on empowering workers in retail stores. With easy access to product and customer information, store associates use the app to look up products in a catalog, manage customer information and black books, manage follow-ups, and communicate with clients. Clienteling delivers a personalized shoulder-to-shoulder experience for shoppers in your store and can transform one-time buyers into customers loyal to your brand. The app includes access to customer wishlist and order history, black book management, follow-up management, email and SMS messaging. Tulip’s Clienteling App is available to Tulip customers only. Key Features Catalog Access Leverage real-time product information in an elegant shoulder-to-shoulder selling experience. Quickly look up products via search. Become instant product experts with access to product details, manufacturers’ notes and rich media. Customer Information View of all your customers and their profiles in one mobile app. Segment customers based on past purchase behavior and communication preferences so you can target your messaging to those most likely to buy. Capture meticulous notes about each customer to better serve them, and review a record of all past interactions with them. Black Book Curate a list of your most engaged customers so that you can keep them top of mind, treat them like VIPs, and further develop highly personalized relationships with them. Customer Messaging & VoIP Calling Interact with customers after they leave the store with personalized email, SMS messages or phone calls via VoIP. Use templates to say just the right thing (Email & SMS only). All communications are monitored and recorded so that valuable history can be reviewed and passed along to future associates. Follow-up Management Stay on top of your outreach by setting up follow-up reminder tasks. Take timely action that keeps your customers involved with your brand, create trust, and show that you prioritize their interests. Look Building Curate the latest styles and collections from your catalog into a look and share it with your customers. Easily manage look templates to achieve a higher customer outreach with your latest products. Dashboards Understand how outreach translates into return store visits and new sales so that you can plan how to take your business to the next level.