Clientbook Retail vs Tulip Clienteling

Clientbook is a clienteling and crm solution built for retail store sales associates. By using Clientbook instead of a physical book of clientele, client tracking and communication is simple and transparent. Keep track of all customers' follow-ups, message history, special dates, preferences, product likes and notes all in one place. Replace the sales associate's physical client book. The app supports multiple sales associates and store locations. With a Clientbook subscription, store management gains access to a reporting dashboard that shows the sales team's effectiveness and efficiency. Some of the key benefits include: • Centralized client management for the entire sales team. Pick up right where the previous sales associate left off. • Unified SMS text messaging and email system. Sales associates never have to text a customer from their personal phone using their personal number. • Transfer clients from one associate to another. In those unfortunate circumstances where an associate leaves your company, transfer the clients they were working with, including their message history, to the another associate. • Message multiple clients at once. Send the message to a filtered group of your clientele once and have each receive it individually. Get alerted when a customer responds. • A suite of management tools to give the store management team visibility into overdue follow-ups, engagement rates, customer management, sales team training, and messages sent and received. Clientbook's features are based on clienteling best practices from some of the top retailers in the industry.

Tulip’s Clienteling is a customer relationship app focused on empowering workers in retail stores. With easy access to product and customer information, store associates use the app to look up products in a catalog, manage customer information and black books, manage follow-ups, and communicate with clients. Clienteling delivers a personalized shoulder-to-shoulder experience for shoppers in your store and can transform one-time buyers into customers loyal to your brand. The app includes access to customer wishlist and order history, black book management, follow-up management, email and SMS messaging. Tulip’s Clienteling App is available to Tulip customers only. Key Features Catalog Access Leverage real-time product information in an elegant shoulder-to-shoulder selling experience. Quickly look up products via search. Become instant product experts with access to product details, manufacturers’ notes and rich media. Customer Information View of all your customers and their profiles in one mobile app. Segment customers based on past purchase behavior and communication preferences so you can target your messaging to those most likely to buy. Capture meticulous notes about each customer to better serve them, and review a record of all past interactions with them. Black Book Curate a list of your most engaged customers so that you can keep them top of mind, treat them like VIPs, and further develop highly personalized relationships with them. Customer Messaging & VoIP Calling Interact with customers after they leave the store with personalized email, SMS messages or phone calls via VoIP. Use templates to say just the right thing (Email & SMS only). All communications are monitored and recorded so that valuable history can be reviewed and passed along to future associates. Follow-up Management Stay on top of your outreach by setting up follow-up reminder tasks. Take timely action that keeps your customers involved with your brand, create trust, and show that you prioritize their interests. Look Building Curate the latest styles and collections from your catalog into a look and share it with your customers. Easily manage look templates to achieve a higher customer outreach with your latest products. Dashboards Understand how outreach translates into return store visits and new sales so that you can plan how to take your business to the next level.