MAKEEN Helpdesk vs Shepherd Community

Makeen Helpdesk is a web call center to simplify and enhance the quality of service to your customers through quick response times and better communication. This advanced tool is available online accessible through standard web browsers. Through smart helpdesk customers can communicate directly with the service provider. At any time your customers can submit a complaint, raise a request work, upload images and documents.. Your maintenance team will operate in most efficient and professional way possible.

Introducing the Shepherd HOA app, your ultimate solution for seamless building management in Dubai and Abu Dhabi, UAE. Shepherd Homeowners Association is ISO 9001:2015 certified for quality management systems, ensuring the highest standards in jointly owned property management services that are fully compliant with RERA regulations. Designed to make your life easier, our app allows homeowners to efficiently manage all aspects of property, including: • Registering complaints • Requesting move-in/move-out forms • Making maintenance requests • Requesting No Objection Certificates (NOCs) • Requesting access tags, parking cards, parking stickers, and amenities access cards • Requesting building access • Requesting chiller charges information • Requesting consolidated service charges information from Mollak • Requesting consolidated statements of account • Uploading transaction receipts Our app also enables you to stay updated on community matters, communicate directly with our customer service team, and track the status of your requests in real time. Enjoy peace of mind knowing that our dedicated facility and community managers are just a tap away, ensuring your building remains compliant and well-maintained. In the UAE, we operate as Shepherd OAM Jointly Owned Management Services LLC, and in Dallas, we are known as Shepherd Homeowners Association LLC. Download the Shepherd HOA app today and experience a new level of convenience in managing your home