AVEVA Customer FIRST Support vs OnTwins

Need help? With the Customer FIRST (CF) Support App, support is now at your fingertips when and where you need it! AVEVA’s Customer FIRST Support App is an application for Apple iPhone and iPad devices, which provides users easy access to online support services. News And stay up to date with the latest news and product alerts from the AVEVA Global Customer Support team. Case Management You can also log a service request with AVEVA Global Customer Support and manage your service requests using Case Management. Knowledge Search Using the CF Support App, you will be able to search for and access over 15,000 tech notes & knowledge articles. Favourites Favourites is a collection of Tech Notes/Knowledge resources that you have previously searched & bookmarked, and are easily referenced in a single location from the App’s Home screen. Favourites are linked to your Knowledge & Support Centre login ID, providing an up-to-date list of bookmarked content from one device to the next. Whether you are looking for help with troubleshooting a technical issue or searching for a solution from the large database of product knowledge available on the AVEVA Knowledge & Support Centre, the CF Support App has you covered. The CF Support App is integrated into the same backend infrastructure utilized by the AVEVA Knowledge & Support Centre enabling you to get instant access to support resources on the go. Download the CF Support App today to stay connected with AVEVA technical support from anywhere, including access to the expert knowledge and support information needed to help you protect your software investment and keep your operations running smoothly. Who can use the Customer FIRST Support App? Anyone with a valid login for the AVEVA Knowledge & Support Centre website: https://softwaresupport.aveva.com/. If you do not have a login, please register for an account at: https://om.aveva.com/softwarewebID/

> Introduction to OnTwins OnTwins is a digital twin solution that makes building factories, warehouses, and other facilities as easy and fast as a game, even for beginners. It is a web-based digital twin solution that supports cloud environments. Data collected from industrial IoT is connected to the digital twin model, enabling real-time monitoring and AI analytics to optimise logistics, productivity, and energy status.Unlike existing expensive digital twin solutions, OnTwins enables manufacturers to build and operate their own digital twin environment at an affordable cost.