Smart Helpdesk V3 vs Maaman Parent

Smart Helpdesk is a web call center to simplify and enhance the quality of service to your customers through quick response times and better communication. This advanced tool is available online accessible through standard web browsers. Through smart helpdesk customers can communicate directly with the service provider. At any time your customers can submit a complaint, raise a request work, upload images and documents.. Your maintenance team will operate in most efficient and professional way possible.

Maaman mobile application is developed for enabling Parents to access and control their children’s transportation events and weekly schedule through their phones at their full convenience. Students transportation from/to school has become one important element of the services offered in the educational system. Sharjah Private Schools Authority (SPEA) provides Maaman Platform, integrated with Supervisor’s and Parent’s Applications to all private schools in Sharjah Emirate. 
Maaman Parents App will ensure child is safe from the moment it leaves home in the morning until reaching school, and back home in the afternoon. Parents will have access to following app features/notifications: - Notification on the time of the bus approaching bus stop - Notification of time and place for Embarkation on School Bus in both trips from/to School - Notification of time and place for student disembarkation from School Bus in both trips from/to School - Bus Live Route and Real-Time Map Location - Notification “Bus at the Stop” as a warning for being late from Bus Supervisor -Receive direct messages from Bus Supervisor (e.g. delays, changes cancellations) - Send/Receive significant messages from/to Maaman Platform / Operation Room - Allow parents to mark student absent for a trip well before route starts. -Allow Parents to make single changes to their schedule (according to school policies) - Information on the route child is on, including Bus Plate Number, Nanny, and Driver contact details - Allow parents to give highly secure app access to their personal/Home nannies All these extensive functionalities will be administered by Maaman -SchoolBusNet Platform and Apps to its full potential based on school transportation operations requirements that allow SPEA to achieve their vision in terms of safe transportation.