HelpDesk 3 vs ServiceDesk360
Price, ratings, monetisation and update history for both apps, side by side โ with what reviewers say about each.
HelpDesk 3
Provide customer support on the go with live chat and support tickets. Easily manage customer messages and initiate conversations directly from your mobile device.
- Live chat support
- Support ticketing system
- Message management
- Customer communication
- Mobile accessibility
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With the native iOS app you can provide support for your customers from everywhere. Answer questions through the build in live chat or by using the support tickets. Read and answer contact messages easily from the app and invite your customers to a talk when they browsing your website.
ServiceDesk360
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Welcome to ServiceDesk360, your all-in-one mobile app to revolutionize customer support and streamline your helpdesk operations! Elevate your service delivery with a powerful and intuitive platform designed to enhance communication, resolve issues efficiently, and keep your customers satisfied. Key Features: Ticketing Made Easy: Create, manage, and prioritize support tickets effortlessly. Our intuitive ticketing system ensures that no customer request goes unnoticed. Multi-Channel Support: Reach your customers wherever they are. ServiceDesk360 integrates seamlessly with email, and web portals providing a unified interface for streamlined communication. Automation and Workflows: Save time and boost productivity with customizable automation rules and workflows. Let ServiceDesk Pro handle routine tasks, allowing your team to focus on more complex customer issues. Analytics and Reporting: Gain valuable insights into your support performance. Track key metrics, analyze trends, and make data-driven decisions to continuously improve your service quality. Customization Options: Tailor ServiceDesk360 to fit your unique needs. Customize ticket forms, workflows, and branding to create a personalized support environment. Whether you're a small business or an enterprise, ServiceDesk360 scales to meet your requirements. Elevate your customer support game and leave a lasting impression on your clients with ServiceDesk360 - Your Ultimate Service Desk Solution!
Screenshots
Verdict
HelpDesk 3 and ServiceDesk360 are too close to call on the numbers: across 6 compared parameters โ price, update cadence, ads and in-app purchases among them โ neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price ยท Rating ยท Positive reviews ยท Number of ratings ยท Update frequency ยท Ads ยท In-app purchases ยท Monetization ยท Best chart rank ยท Devices ยท Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HelpDesk 3 ships an update every 6 weeks, ServiceDesk360 every 5 weeks. The most recent releases landed on June 6, 2026 and September 19, 2026 respectively.
| Parameter | HelpDesk 3 | ServiceDesk360 |
|---|---|---|
| Price | Free | Free |
| Positive reviews | 0.0% of reviews | โ |
| Update frequency | Every 6 weeks | Every 5 weeks โ better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | โ |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.0 โ better | 13.4 |
| Further details โ not scored | ||
| Size | 25 MB | 35 MB |
| Age rating | 4+ | 17+ |
| Developer | Jerome Kaegi | OneBill Software, Inc. |
In-app purchases
HelpDesk 3
No in-app purchases
ServiceDesk360
No in-app purchases








