Comparison

HelpDesk 3 vs ServiceDesk360

Price, ratings, monetisation and update history for both apps, side by side โ€” with what reviewers say about each.

Head to head
About

HelpDesk 3

Provide customer support on the go with live chat and support tickets. Easily manage customer messages and initiate conversations directly from your mobile device.

Highlights
  • Live chat support
  • Support ticketing system
  • Message management
  • Customer communication
  • Mobile accessibility
Features
Read full description

With the native iOS app you can provide support for your customers from everywhere. Answer questions through the build in live chat or by using the support tickets. Read and answer contact messages easily from the app and invite your customers to a talk when they browsing your website.

About

ServiceDesk360

Features
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Welcome to ServiceDesk360, your all-in-one mobile app to revolutionize customer support and streamline your helpdesk operations! Elevate your service delivery with a powerful and intuitive platform designed to enhance communication, resolve issues efficiently, and keep your customers satisfied. Key Features: Ticketing Made Easy: Create, manage, and prioritize support tickets effortlessly. Our intuitive ticketing system ensures that no customer request goes unnoticed. Multi-Channel Support: Reach your customers wherever they are. ServiceDesk360 integrates seamlessly with email, and web portals providing a unified interface for streamlined communication. Automation and Workflows: Save time and boost productivity with customizable automation rules and workflows. Let ServiceDesk Pro handle routine tasks, allowing your team to focus on more complex customer issues. Analytics and Reporting: Gain valuable insights into your support performance. Track key metrics, analyze trends, and make data-driven decisions to continuously improve your service quality. Customization Options: Tailor ServiceDesk360 to fit your unique needs. Customize ticket forms, workflows, and branding to create a personalized support environment. Whether you're a small business or an enterprise, ServiceDesk360 scales to meet your requirements. Elevate your customer support game and leave a lasting impression on your clients with ServiceDesk360 - Your Ultimate Service Desk Solution!

Screenshots

HelpDesk 34 screens
ServiceDesk3604 screens

Verdict

The call

HelpDesk 3 and ServiceDesk360 are too close to call on the numbers: across 6 compared parameters โ€” price, update cadence, ads and in-app purchases among them โ€” neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Scored on Price ยท Rating ยท Positive reviews ยท Number of ratings ยท Update frequency ยท Ads ยท In-app purchases ยท Monetization ยท Best chart rank ยท Devices ยท Requires iOS

CostPrice ยท In-app purchases ยท Ads ยท Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

HelpDesk 3 ships an update every 6 weeks, ServiceDesk360 every 5 weeks. The most recent releases landed on June 6, 2026 and September 19, 2026 respectively.

ScorecardNo meaningful differences
HelpDesk 3 versus ServiceDesk360: the parameters behind the verdict, then further details
ParameterHelpDesk 3ServiceDesk360
PriceFreeFree
Positive reviews0.0% of reviewsโ€”
Update frequencyEvery 6 weeksEvery 5 weeks โ€” better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeโ€”
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS12.0 โ€” better13.4
Further details โ€” not scored
Size25 MB35 MB
Age rating4+17+
DeveloperJerome KaegiOneBill Software, Inc.

In-app purchases

None

HelpDesk 3

No in-app purchases

None

ServiceDesk360

No in-app purchases

Questions

Is HelpDesk 3 free?
HelpDesk 3 is free to download, with no in-app purchases.
Is ServiceDesk360 free?
ServiceDesk360 is free to download, with no in-app purchases.
Do HelpDesk 3 or ServiceDesk360 have ads?
Neither HelpDesk 3 nor ServiceDesk360 shows ads.
Which is updated more often, HelpDesk 3 or ServiceDesk360?
HelpDesk 3 ships an update every 6 weeks, and ServiceDesk360 every 5 weeks. Most recently, HelpDesk 3 was updated on June 6, 2026 and ServiceDesk360 on September 19, 2026.

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