Remote Access Plus vs Ticketify

Access and troubleshoot Windows, Mac and Linux endpoints anywhere, anytime! Remote Access Plus is all you need to redefine your troubleshooting routine. Remote Access Plus helps you access remote computers irrespective of their location and lets you resolve troubleshooting requests at a lightning speed. Remote Access Plus is available on cloud and on-premises. You can access both the instances from the mobile app. What can I do using the Remote Access Plus application? Access endpoints right from your mobile device 1. Connect to remote computers on the go with unattended remote access 2. Seamlessly switch between multiple monitors connected to client computers 3. Perform administrative operations using "Quick Launch" Diagnose computers without hindering productivity 1. Access command prompt and execute commands using systems account 2. Cut-down production costs by turning off the computers with no active users 3. Wake computers on LAN and kick-start your troubleshooting without hick-ups How do I activate? 1. Install the Remote Access Plus mobile app on your mobile device. 2. If you are using the Remote Access Plus on-premises solution, provide the server name, the port being used, followed by the credentials. 3. If you are using the cloud edition, log-in to your Remote Access Plus account 4. You can now access your Remote Access Plus console from your mobile device

Streamline Your Support. Empower Your Engineers. Ticketify is a comprehensive, multi-role ticketing and service management system designed to bridge the gap between customers and support teams. From the first report of an issue to its final resolution, Ticketify provides a unified, transparent platform to ensure nothing falls through the cracks. Whether you are a customer seeking assistance or an engineer on the field, Ticketify is built to handle the complexities of modern service management with ease. Key Features: Role-Based Dashboards: Custom-tailored interfaces for Customers, Field Engineers, Lead Engineers, and MMT Employees. See only what matters to you. Intuitive Ticket Initiation: Quickly create support requests with detailed descriptions, categories, and photo attachments. Visual Ticket Timeline: Track every stage of your ticket's lifecycle with a beautiful, real-time progress tracker. Engineering Excellence: Specialized tools for Field Engineers to manage assignments, update statuses, and log repairs on the go. Data-Driven Insights: Advanced analytics and charts for Lead Engineers to monitor team performance and identify bottlenecks. Offline Support: Access your critical ticket data and history even when you're off the grid, thanks to intelligent local caching. Instant Notifications: Stay updated with real-time alerts for ticket assignments, status changes, and team communications. Who is it for? Customers: Report issues in seconds and watch them get solved in real-time. Field Engineers: Manage your daily tasks and update your progress directly from the site. Lead Engineers & Managers: Oversee the entire support ecosystem and optimize your team's efficiency. Experience the future of ticketing. Download Ticketify today!