Frontline Workplace vs Lumnio

Guide Your Frontline Workforce with Augmented Reality Workflows and Remote Support: • Digitalize and streamline processes for frontline employees, in desk-free workspaces with AR-guided workflows, seamlessly integrated with mobile devices, increasing your productivity, efficiency, and quality along the entire value chain. Faster to the solution with xAssist on mobile: • xAssist makes the work of your service staff and technicians easier with interactive features, augmented reality, and remote support from experts. Shorten downtimes and optimize your service processes. Information on Mandatory Access • Camera: The Camera is used for several purposes: Create the video stream for a video communication session, scan QR codes during session establishment and record video tutorials Information on Optional Access* • Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access. ___________________________________________________________ xAssist Features: • Live Video Calls • Multi Conference • Live-Pointer • Text Chat with Translations • Whiteboard & Markups • Service Reports & Service Cases • Screen Sharing • Video-Recording • Warning Signal • Guest Invitations • User & Permission Management • Two-Factor Authentication • 256 Bit Encryption • Workflow Integration ___________________________________________________________ Learn more about Frontline: https://www.teamviewer.com/en/frontline/

Where is Lumnio helping? You will appreciate the Lumnio system when dealing with service tasks, inspections and training for new team members. It speeds up administration and communication between employees. Available work instructions Lumnio will show technicians how to proceed on site. Manuals and workflows are easily digitized and stored in one place, supplemented with images or short videos. The information can then be viewed by both the support team in the office and technicians in the field. Lumnio also serves as an interactive database of instructions and workflows. It contains notes, photos and videos to guide employees in their work. Instructions in the Lumnio system will allow even newcomers to deal with more difficult tasks. Experienced technicians create a workflow, upload it to the application with photos and videos - and the software guides colleagues in the field. Inspections and checks Inspections and regular maintenance are carried out more efficiently. The technician works with a clear checklist and conveniently scans data into an application that automatically generates reports. In Lumnio, you can easily create a checklist for inspections and quality checks. From the measured data it generates reports to help staff assess the situation. Lumnio saves the information during the check and fills it into editable forms. The report contains time data, measured values as well as captured images and videos. They can all be shared with the customer immediately or used to improve future operations. Technical knowledge base Stacks of papers are a thing of the past. With Lumnio, you can convert your documentation into online forms accessible from anywhere. Technicians have all the drawings and documents with them at all times. As a result, they work more precisely and make fewer mistakes. You save money on repeat visits. New team members get involved more quickly. In Lumnio, they will find all the instructions and workflows to help them with challenging tasks. Customer support End customers can also benefit from Lumnio. Lumnio will provide end users with manuals and technical documentation. Routine maintenance, such as changing filters or topping up operating fluids, can thus be handled by them. With access to your Lumnio system, your customers gain a comprehensive knowledge base to help them solve problems. Employee training Experienced technicians are very busy, and training newcomers can be tiresome. That's why we designed Lumnio to make training easier. Lumnio serves as a training system where you upload workflows, tutorials and instructional videos. This way, technicians always have a tool at hand to help them in the field. Lumnio collects data as you perform tasks that you can use to improve workflows and evaluate technicians' work. You can also detect breaches of standards or safety rules more easily.